Workforce Management team Leader

Deluxe Staffing Limited; London; On-site; GBP 45,000 - 55,000; Full time

Job description

About Us

Deluxe Staffing Limited is a leading recruitment agency, hiring on behalf of a premium company in the hospitality and catering sector. We are currently seeking a Workforce Management Team Lead to oversee and manage workforce planning and scheduling for a fast-paced organisation.

If you have experience in workforce management, team leadership, scheduling, and resource allocation, this is a fantastic opportunity to join a growing and dynamic team.

Job Summary

We are looking for an experienced Workforce Management Team Lead to manage the workforce scheduling and operations in a high-paced catering and logistics environment.

The ideal candidate will be responsible for leading a workforce management team, ensuring optimal staffing levels, managing agency relationships, and coordinating scheduling and payroll processes.

You will work closely with HR, Operations, and senior management to ensure smooth workforce operations while maintaining compliance with UK labour laws and regulations.

Key Responsibilities

Workforce Planning & Scheduling

1. Oversee the creation and maintenance of staff schedules, ensuring efficient workforce allocation.
2. Manage real-time workforce adjustments based on operational demand.
3. Work closely with internal teams and external staffing agencies to ensure optimal coverage.

Team Leadership & Stakeholder Management

1. Lead and mentor a team of Workforce Management Coordinators.
2. Collaborate with HR, Operations, and senior leadership to identify staffing needs and strategic workforce planning solutions.
3. Build and maintain strong relationships with agency partners, ensuring a steady supply of skilled workers.

Timekeeping & Payroll Accuracy

1. Monitor and validate time & attendance records for direct employees and agency workers.
2. Ensure accurate payroll processing, resolving any discrepancies before submission to HR & finance.
3. Validate agency invoices to ensure alignment with worked hours and contractual agreements.

Compliance & Reporting

1. Ensure compliance with UK employment laws, working time regulations, and HR policies.
2. Prepare detailed workforce performance reports for senior management.
3. Analyse workforce data and trends to make data-driven recommendations for process improvements.

Process & Technology Optimisation

1. Leverage Workforce Management software and tools (e.g., Fourth, NICE, Verint, Kronos, or similar) to optimise scheduling efficiency.
2. Identify and implement process improvements to enhance operational effectiveness.

Required Skills & Experience

Experience:

1. Minimum 3+ years of experience in Workforce Management, Scheduling, HR Coordination, or a related field.
2. Experience in Management role.
3. Experience in hospitality, airline catering, logistics, or manufacturing industries (preferred).

Education & Certifications:

1. Bachelor's degree in Business Administration, Human Resources, or a related field (preferred).
2. Recognised UK certifications (preferred but not required):

CIPD Level 5 People Management
CMI Level 5 in Leadership & Management (Chartered Management Institute)
BCS Level 4 Certificate in Workforce Planning & Management
NICE Workforce Management Certification (UK Accreditation)

Technical Skills:

1. Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
2. Hands-on experience with HRIS or Workforce Management Systems (e.g., NICE, Verint, Kronos, Workday).
3. Strong understanding of UK employment laws, workforce compliance, and HR best practices.

Soft Skills:

1. Strong leadership and team management skills; ability to mentor and guide workforce teams.
2. Excellent communication skills; ability to work effectively with internal and external stakeholders.
3. Highly analytical and detail-oriented; ensuring workforce planning accuracy.
4. Problem-solving mindset; proactive in identifying and resolving workforce challenges.

Why Join Us?

1. Work with a global organisation; opportunity to gain exposure in an internationally recognised company.
2. Career growth & development; be part of a highly skilled workforce management team.
3. Supportive work environment; work in a team that values efficiency, accuracy, and collaboration.
4. Competitive salary & benefits; enjoy pension benefits, meal provisions, and performance-based salary reviews.

Job Types: Full-time, Permanent, Temp to perm

Contract length: 3 months

Pay: > GBP45,000

Benefits:

1. Canteen
2. Company pension
3. On-site parking

Schedule:

1. Monday to Friday