Workforce Management & Planning Analyst

Barclays UK; Northampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial institution in the UK is seeking a Workforce Management & Planning Analyst to optimize staffing and enhance customer experiences through data analysis and capacity planning. The ideal candidate will possess strong analytical skills and the ability to collaborate effectively across teams. Experience with Excel and statistical analysis is essential, alongside a commitment to continuous improvement and operational excellence.

Qualifications

• Ability to analyze complex data for workforce optimization.
• Experience in managing capacity routines and forecasting.
• Strong relationship-building skills.

Responsibilities

• Optimize staffing and forecasting through detailed analysis.
• Collaborate to align workforce management strategies.
• Identify areas for improvement and implement changes.

Skills

Excel proficiency

Data forecasting

Statistical analysis

Stakeholder management

Job description

As a Workforce Management & Planning Analyst, you will work in a fast-paced team where you can influence customer outcomes. Your role involves analyzing complex data for forecasting, creating capacity plans, and managing capacity routines. You will collaborate with other teams to meet customer needs.

Essential skills required:

• Proficiency in Excel
• Ability to forecast using complex data
• Statistical analysis skills
• Stakeholder management and relationship building

Desirable skills:

• Influencing skills—telling stories with data to effect change

We consider applications from those able to work at Northampton, Glasgow, Liverpool, or Manchester sites.

You may be assessed on skills such as risk management, change, business acumen, strategic thinking, and technical expertise.

Purpose of the role

To optimize staffing, forecasting, scheduling, and workforce allocation through data analysis to improve customer experience.

Accountabilities

• Manage staff levels, forecasting, and scheduling based on data and trends.
• Collaborate across the bank to align workforce management processes.
• Develop and implement workforce strategies and controls.
• Identify improvement areas, recommend changes, and coach colleagues.
• Stay updated on industry trends and best practices.
• Participate in projects to enhance workforce efficiency.
• Develop staffing schedules to meet business needs.
• Manage operational readiness plans to meet customer outcomes.

Analyst Expectations

• Perform activities timely and to high standards, driving continuous improvement.
• Possess in-depth technical knowledge and experience.
• Lead or support teams, guiding development and managing work.
• Demonstrate leadership behaviors if in a leadership role.
• Develop technical expertise and act as an advisor.
• Impact related teams, partner with other functions, and take responsibility for results.
• Escalate policy breaches, embed new policies, and influence decisions.
• Manage risks, ensure compliance, and understand organizational processes.
• Make evaluative judgments, solve problems, and communicate effectively.
• Build stakeholder networks and demonstrate Barclays values and mindset.