Workforce Management Manager

JR United Kingdom; York; On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking an experienced Workforce Management Manager to join their client in Dubai, offering a comprehensive relocation package. This role includes leading strategic operations, enhancing efficiency through WFM strategies, and enjoying a tax-free salary in a vibrant city. Relocation support includes flights, accommodation, and medical insurance.

Benefits

Full relocation package

Tax-free income

Comprehensive visa sponsorship

Free medical insurance

Qualifications

• 5+ years of experience in Workforce Management in a managerial role.
• Experience managing dialer operations and workforce analytics.
• Hands on experience with WFM tools.

Responsibilities

• Lead strategic dialer operations and workforce planning.
• Develop effective WFM strategies to enhance efficiency.
• Manage real-time performance management.

Skills

Analytical skills

Problem-solving

Time management

Education

Certifications in Lean, Business Analytics, COPC, or SWPP

Tools

Genesys

Nice

Verint

Microsoft Office

Job description

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Have You Thought of Relocating to Dubai?

Workforce Management Manager – Relocate to Dubai! – Full Relocation Package Available

We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax free salary and world class career opportunities.

You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.

• 5+ years of experience in Workforce Management in a managerial role
• Hands on experience with WFM tools such as Genesys, Nice, or Verint
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Extensive experience managing dialer operations and workforce analytics
• Exceptional analytical, problem-solving, and time management abilities
• Certifications in Lean, Business Analytics, COPC, or SWPP
• Experience with AI driven real-time analytics and automation
• Background in high volume outbound environments

Why Relocate to Dubai?

Tax-Free Income: Keep more of what you earn

Full Relocation Package: Flights, accommodation, and relocation assistance included

Visa Sponsorship: Comprehensive support with work permits and residency

Free Medical Insurance: High quality healthcare cover included

Exceptional Lifestyle: Year round sunshine, world-class infrastructure, and career acceleration in a dynamic international city

Location: Dubai, UAE

Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.