Workforce Management Manager

JR United Kingdom; Woking; On-site; AED 60,000 - 90,000; Full time

Job summary

Une entreprise dynamique recherche un Manager en gestion de la main-d'œuvre pour rejoindre leur équipe à Dubaï. Ce rôle unique propose un package de relocalisation complet incluant un salaire exonéré d'impôt, un soutien pour le visa, et une assurance médicale. Le candidat idéal aura plus de 5 ans d'expérience et sera responsable d'optimiser les opérations de composeur et de la planification de main-d'œuvre.

Benefits

Package de relocalisation complet

Visa sponsorisé

Assurance médicale gratuite

Qualifications

• 5+ années d'expérience en gestion de main-d'œuvre dans un rôle managérial.
• Expérience pratique avec des outils de gestion de la main-d'œuvre.
• Expérience dans des environnements à fort volume sortant.

Responsibilities

• Diriger les opérations de composeur stratégique et la planification de main-d'œuvre.
• Travailler avec les équipes internes pour développer des stratégies WFM efficaces.
• Gérer les analyses de performance en temps réel.

Skills

Analyse

Résolution de problèmes

Gestion du temps

Education

Certifications en Lean, Business Analytics, COPC, ou SWPP

Tools

Genesys

Nice

Verint

Microsoft Office

Job description

Have You Thought of Relocating to Dubai?

Workforce Management Manager – Relocate to Dubai! – Full Relocation Package Available

We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax free salary and world class career opportunities.

You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.

• 5+ years of experience in Workforce Management in a managerial role
• Hands on experience with WFM tools such as Genesys, Nice, or Verint
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Extensive experience managing dialer operations and workforce analytics
• Exceptional analytical, problem-solving, and time management abilities
• Certifications in Lean, Business Analytics, COPC, or SWPP
• Experience with AI driven real-time analytics and automation
• Background in high volume outbound environments

Why Relocate to Dubai?

Tax-Free Income: Keep more of what you earn

Full Relocation Package: Flights, accommodation, and relocation assistance included

Visa Sponsorship: Comprehensive support with work permits and residency

Free Medical Insurance: High quality healthcare cover included

Exceptional Lifestyle: Year round sunshine, world-class infrastructure, and career acceleration in a dynamic international city

Location: Dubai, UAE

Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 26/06/2025 by JR United Kingdom