Workforce Management Manager

JR United Kingdom; Milton Keynes; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company seeks an experienced Workforce Management Manager willing to relocate to Dubai. This role offers a full relocation package, tax-free salary, and the chance to lead strategic workforce operations. The candidate will collaborate closely with HR, Operations, and Finance to devise WFM strategies, ensuring high efficiency across units.

Benefits

Full relocation package (flights, accommodation)

Visa sponsorship

Free medical insurance

Tax-free income

Qualifications

• 5+ years of experience in Workforce Management in a managerial role.
• Hands-on experience with WFM tools.
• Exceptional analytical and problem-solving abilities.

Responsibilities

• Lead strategic dialer operations and workforce planning.
• Develop effective WFM strategies to enhance operational efficiency.
• Manage dialer operations and workforce analytics.

Skills

Analytical skills

Problem-solving

Time management

Workforce analytics

AI-driven analytics

Education

Certifications in Lean, Business Analytics, COPC, or SWPP

Tools

WFM tools (Genesys, Nice, Verint)

Microsoft Office (Excel, PowerPoint, Outlook)

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

col-wide

Job Description:

Have You Thought of Relocating to Dubai?

Workforce Management Manager – Relocate to Dubai! – Full Relocation Package Available

We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax free salary and world class career opportunities.

You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.

• 5+ years of experience in Workforce Management in a managerial role
• Hands on experience with WFM tools such as Genesys, Nice, or Verint
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Extensive experience managing dialer operations and workforce analytics
• Exceptional analytical, problem-solving, and time management abilities
• Certifications in Lean, Business Analytics, COPC, or SWPP
• Experience with AI driven real-time analytics and automation
• Background in high volume outbound environments

Why Relocate to Dubai?

Tax-Free Income: Keep more of what you earn

Full Relocation Package: Flights, accommodation, and relocation assistance included

Visa Sponsorship: Comprehensive support with work permits and residency

Free Medical Insurance: High quality healthcare cover included

Exceptional Lifestyle: Year round sunshine, world-class infrastructure, and career acceleration in a dynamic international city

Location: Dubai, UAE

Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.