Workforce Management Analyst

Barclays; Knutsford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading financial institution in Knutsford is looking for a Workforce Management Analyst. In this role, you will optimize staffing levels and enhance operational efficiency through data analysis. Candidates should have strong financial management and workforce planning experience. This is a unique opportunity to collaborate with teams across the bank to improve customer experiences and contribute to operational excellence.

Qualifications

• Experience in workforce management and financial analysis.
• Ability to drive process improvements and strategic thinking.
• Strong analytical skills with a focus on data-driven insights.

Responsibilities

• Manage staffing levels, forecasts, and resource scheduling.
• Collaborate with teams to integrate workforce management processes.
• Develop workforce management strategies and implement best practices.

Skills

Strong Financial Management Experience

Workforce planning and optimisation experience

Advanced Excel knowledge for data analysis

Ample stakeholder communication experience

Job description

Join us at Barclays as a Workforce Management Analyst, where you’ll be part of the Operations team, driving the optimisation of staffing levels, forecasting, scheduling, and workforce allocation. Through data-led insights, you’ll play a key role in enhancing the customer experience across our banking services. You’ll also benefit from being part of a vast professional network, collaborating with industry leaders and experts to shape the future of operational excellence.

To be successful as a Workforce Management Analyst, you should have experience with:

• Strong Financial Management Experience
• Workforce planning and optimisation experience
• Advanced Excel knowledge for data analysis
• Ample stakeholder communication experience

Some other highly valued skills may include:

• Process improvement mindset
• Understanding of risk and control
• Experience with advanced data analysis

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role is based in Knutsford, Radbroke Hall.

Purpose of the role

To optimise staffing levels, forecasts, scheduling, and workforce allocation through data analysis to enhance the customer experience within the bank's operations.

Accountabilities

• Manage staff optimisation levels, forecasting, and scheduling resources by analyzing data, business volume, and trends to support the workforce allocation process.
• Collaborate with teams across the bank to align and integrate workforce management processes and governance.
• Develop and implement workforce management strategies, processes, and controls to mitigate risks and maintain efficient banking operations.
• Identify areas for improvement and provide recommendations for change in workforce management processes, offering feedback and coaching to colleagues.
• Identify industry trends and developments to implement best practices in workforce management services.
• Participate in projects and initiatives to improve workforce management efficiency and effectiveness.
• Develop and manage staffing schedules to optimize staffing levels to meet business needs.
• Manage operational readiness plans, supporting the business in meeting desired customer outcomes.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
• Require in-depth technical knowledge and experience in the assigned area of expertise.
• Have a thorough understanding of the principles and concepts within the area of expertise.
• Lead and supervise a team, supporting professional development, work allocation, and resource coordination.
• If in a leadership role, demonstrate leadership behaviours such as listening, inspiring, aligning, and developing others.
• For individual contributors, develop technical expertise and act as an advisor.
• Impact related teams within the area and partner with other functions and business areas.
• Take responsibility for team operational results, escalate policy breaches, and embed new policies for risk mitigation.
• Advise and influence decision-making within their area, manage risks, and ensure compliance with rules and regulations.
• Understand how their sub-function integrates with the organization and contributes to its objectives.
• Make evaluative judgments, resolve problems, and communicate complex information effectively.
• Build stakeholder networks inside and outside the organization.

All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset – to Empower, Challenge, and Drive.