Workforce Management Analyst

Barclays UK; Knutsford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a Workforce Management Analyst in Knutsford. This role focuses on optimizing staffing levels and enhancing customer experience through data analysis. Successful candidates will possess strong financial management skills, advanced Excel experience, and excellent stakeholder communication abilities.

Qualifications

• Experience with financial management and workforce planning.
• Advanced skills in Excel for data analysis.
• Strong communication with stakeholders.

Responsibilities

• Optimise staffing levels and forecasts through data analysis.
• Develop and implement workforce management strategies.
• Collaborate with teams to improve workforce management processes.

Skills

Financial Management

Workforce Planning

Advanced Excel

Stakeholder Communication

Job description

Join us at Barclays as a Workforce Management Analyst, where you’ll be part of the Operations team, driving the optimisation of staffing levels, forecasting, scheduling, and workforce allocation. Through data-led insights, you’ll play a key role in enhancing the customer experience across our banking services. You’ll also benefit from being part of a vast professional network, collaborating with industry leaders and experts to shape the future of operational excellence.

To be successful as a Workforce Management Analyst, you should have experience with:

• Strong Financial Management Experience

• Workforce planning and optimisation experience.

• Advanced Excel knowledge for data analysis.

• Ample stakeholder communication experience.

Some other highly valued skills may include:

• Process improvement mindset.

• Understanding of risk and control.

• Experience with advanced data analysis.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role is based in Knutsford, Radbroke Hall.

Purpose of the role

To optimise staffing levels, forecasts, scheduling, and workforce allocation through data analysis to enhance the customer experience within the bank's operations.

Accountabilities

• Management of staff optimisation levels, forecasting, and scheduling resources by analysing data, business volume, and trends to support the workforce allocation process.
• Collaboration with teams across the bank to align and integrate workforce management processes and governance.
• Development and implementation of workforce management strategies, processes, and controls to mitigate risks and maintain efficient banking operations.
• Identification of areas for improvement and providing recommendations for change in workforce management processes, along with feedback and coaching for colleagues.
• Identification of industry trends and developments to implement best practices in workforce management services.
• Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
• Development and management of staffing schedules to meet business needs.
• Management of operational readiness plans, supporting the business in meeting desired customer outcomes.

Analyst Expectations

• Perform activities in a timely manner and to a high standard, driving continuous improvement.
• Possess in-depth technical knowledge and experience in their area of expertise.
• Understand the principles within their area of expertise.
• Lead and support a team, guiding professional development and coordinating resources.
• Demonstrate leadership behaviours such as listening, inspiring, aligning, and developing others.
• Develop technical expertise and act as an advisor where appropriate.
• Impact related teams and partner with other functions.
• Take responsibility for team results and escalate policy breaches appropriately.
• Embed new policies and procedures related to risk mitigation.
• Advise decision-making within their expertise, manage risks, and ensure compliance with regulations and codes of conduct.
• Understand how their sub-function contributes to organizational objectives.
• Make evaluative judgments and resolve problems using technical experience.
• Communicate complex information effectively and build networks externally and internally.

All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset of Empower, Challenge, and Drive.