Workforce Capacity Analyst

Problemshared; United Kingdom; Remote; GBP 40,000 - 50,000; Full time

Job summary

ProblemShared, a remote organisation, seeks a Workforce Capacity Analyst to lead workforce planning initiatives. This role involves developing strategic plans while optimizing stakeholder engagement and capacity utilization. Join a dynamic team committed to impactful change in healthcare settings, providing exceptional care and insights to drive organizational growth.

Benefits

Employer matched pension

30 days annual leave + public holidays

Private health insurance

Flexible working with co-working options

Development/training opportunities

Qualifications

• Proven expertise in workforce/headcount planning.
• Ability to collate and interpret complex data.
• Experience in stakeholder engagement within a healthcare setting is advantageous.

Responsibilities

• Develop and deliver workforce planning and network capacity initiatives.
• Monitor and track capacity against forecasts.
• Communicate effectively with stakeholders to optimise capacity and utilisation.

Skills

Stakeholder management

Analytical capability

Problem-solving

Interpersonal skills

Data analysis

Education

Experience as Workforce Capacity Analyst

Experience in an agile/start-up environment

High proficiency in Microsoft Excel

Job description

*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*

Salary-Competitive

Working pattern- Full time, Permanent, Monday to Friday -40 hrs per week

Reporting to-Head of Assessments Operations

About the role

We are seeking a dynamic and strategic Workforce Capacity Analyst to lead the development and delivery of workforce planning and network capacity initiatives across ProblemShared. This pivotal role will ensure alignment between workforce capacity and business forecasts, enabling the organisation to meet its strategic and operational workforce goals effectively.

You will be responsible for developing long-, medium-, and short-term workforce plans, managing governance and stakeholder engagement, and supporting executive decision-making. This role requires a blend of analytical expertise, strategic thinking, and exceptional stakeholder management skills.

At ProblemShared you’ll be part of a forward-thinking team driving impactful change. You’ll have the opportunity to shape workforce strategy, influence key decisions, and work in a collaborative, high-impact environment.

You will

Resource Plan , Schedule and Forecast

• Monitor and track capacity and utilisation against forecast considering hiring, onboarding, leave, sickness, and target client waiting times
• Establish process for monitoring and reporting on the operating capacity week to week
• Monitor capacity and take appropriate action when there is significant reduction, including coordinating with contractors to meet targets
• Monitor efficiency of onboarding process with the goal of aligning capacity expectation and truth
• Identify trends, gaps, and opportunities within the workforce to escalate when action is needed to maintain or increase capacity

Engage with stakeholders

• Communicate effectively with stakeholders including clinical leadership, Operations Leadership, Finance and Talent Acquisition to optimise capacity and utilisation
• Disseminate appropriate business updates and foster communication channels with contractor workforce
• Work with Talent Acquisition to inform medium term hiring needs

Analyse Data /Reporting

• Collate, interpret and present forecasting and capacity data in monthly monitoring meetings with relevant stakeholders
• Work with Clinical and Operations Managers and Utilisation coordinators to gatekeep and escalate capacity risk
• Support other teams by collating performance management data and highlighting where action is required

What we are looking for

Required skills and experience

• Experience in agile / start or scaleups / working at pace
  
• You will be an experienced Workforce Capacity Analystwith proven expertise in workforce/ Headcount planning
• Excellent stakeholder management and interpersonal skills – you’re approachable, credible, and confident.
• Confident in delivering presentations, managing budgets, and driving continuous improvement
• Experience influencing stakeholders and managing change in a complex & agile environment
• Proven and effectiveproblem-solving skills, attention to detail, and the ability to interpret and action complex data
• Strong analytical capability, able toidentify improvement opportunities in large datasets and presenting technical insights clearly to diverse audiences with creative questioning approaches including use of data analysis and interpretation skills
• Self-driven and able to work with ambiguity with the ability to work in an agile and fast paced environment
• High proficiency in Microsoft Excel

Nice to have

• Experience in a healthcare setting is advantageous

About us

Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.

What we offer you

• Competitive (market rate)salary
• Employer matched pension
• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
• Private health insurance
• Enhanced family friendly policies
• Flexible working with the option of free co-working
• All company and team in person meet ups
• Access to a range of wellbeing activities
• Access to development / training opportunities to support your career ambitions
• One volunteering day a year

Our Recruitment Process and Next Steps

At ProblemShared we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

Screening

Once we review your CV a member of our recruitment team will be in touch to learn more about your experience and motivations.

Technical Interview

The next step is to meet with our hiring team who will take you through an interview to allow you to demonstrate your ability and suitability for the role. If successful we will move to an offer of employment and pre-employment checks

We know that applying for a new role and considering a new team to join can be a daunting process. If you have never worked remotely before, this can also generate a lot of questions regarding the environment and ways of working. We aim to make your experience with us as informative and enjoyable as possible.

Please don't hesitate to apply - we would love to hear from you!