Workflow & Transition Delivery Manager - 12 month FTC

Pension Insurance Corporation plc; City Of London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

28 days annual leave

Generous pension scheme

Performance-related bonus plan

Job summary

A financial services firm is seeking a Workflow & Transition Manager to lead client transition projects and ensure delivery meets exacting standards. The role involves managing workflows across various transitions while collaborating with internal teams and suppliers. Ideal candidates have strong organizational skills and knowledge of financial services processes. This is a 12-month contract with a competitive salary and benefits.

Qualifications

• Experience in onboarding, transition or change delivery projects.
• Ability to enforce controls and deadlines in complex environments.
• Strong written and verbal communication skills.
• Established knowledge of project management methodologies, tools, and software.
• Advanced knowledge of process mapping, operational controls, and quality assurance.
• Understanding of coordinating delivery across multi-supplier ecosystems and cross-functional dependencies.

Responsibilities

• Manage workflow coordination across multiple transition projects.
• Define standard operating procedures for all projects.
• Act as liaison between internal teams and external suppliers.
• Maintain workflow dashboards, trackers and controls logs for programme management visibility.
• Prepare comprehensive reports reflective of the intended audience.

Skills

Knowledge of transition workflows within financial services

Strong organisational skills

Ability to manage multiple concurrent workflows

Influencing and communicating skills

Advanced knowledge of process mapping

Understanding of coordinating delivery across multi-supplier ecosystems

Organisational skills

Data interpretation

Tools

MS Access

MS PowerPoint

MS Word

Power BI

Job description

Workflow & Transition Manager – 12 month FTC

The Transitions team plays a critical role in the management, onboarding, and delivery of client transition projects into PIC's operating model. This includes managing a complex ecosystem of suppliers across legal, actuarial, operations, administration, printing, and communication functions.

You will be reporting to the Programme Manager and play a pivotal role in ensuring that project delivery meets PIC's exacting standards.

Key Responsibilities

• Develop, lead, and manage workflow coordination across multiple transition projects.
• Define and embed standard operating procedures and best practice workflow controls for all projects.
• Act as a key liaison between internal teams and external suppliers to ensure timely handoffs and effective communication.
• Maintain workflow dashboards, trackers and controls logs for programme management visibility.
• Prepare comprehensive reports reflective of the intended audience.

Requirements

Key skills:

• Knowledge of transition workflows within financial services, insurance, or other regulated industries.
• Awareness of the processes involved in onboarding, administration, and delivery in an insurance environment.
• Track record of supporting onboarding, transition or change delivery projects.
• Established knowledge of project management methodologies, tools, and software.
• Advanced knowledge of process mapping, operational controls, and quality assurance.
• Understanding of how to coordinate delivery across multi‑supplier ecosystems and cross‑functional dependencies.

Personal:

• Ability to manage multiple concurrent workflows with attention to detail and timing.
• Strong organisational skills.
• Influencing, communicating, and coordinating across diverse internal and external teams.
• Able to interpret workflow data, identify inefficiencies and recommend evidence‑based improvements.
• Confidence in enforcing controls, deadlines and procedural adherence in complex environments.
• Strong written and verbal skills with the ability to present workflow information clearly.
• Good working knowledge of MS Access, MS PowerPoint, MS Word, Power BI.

DEI at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio‑economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance‑related bonus plan, upon joining us here at Pension Insurance Corporation you will have access to private medical insurance, 28 days’ annual leave (excluding bank holidays), a generous pension scheme and much more.

Location: London, England, United Kingdom

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Management and Manufacturing