Workflow processor and coder

NHS Jobs; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

NHS Jobs in London is seeking a Clinical Correspondence and Coding Specialist to process incoming clinical correspondence via Docman/Better Letter and NHS systems, file it in the patient record, and escalate urgent items.

You will apply SNOMED CT codes, maintain disease registers, participate in audits, and collaborate with GPs and nurses to ensure accurate coding and high-quality data.

Qualifications

• Experience applying SNOMED CT codes to clinical documents.
• Familiar with GP practice coding protocols.
• Commitment to data quality and patient safety.

Responsibilities

• Process all incoming clinical correspondence via Docman/Better Letter and NHS systems within agreed timescales.
• Review correspondence to identify diagnoses, investigations, procedures and medications.
• Ensure correspondence is filed accurately within the patient’s electronic medical record.
• Identify urgent or clinically significant information and elevate promptly.
• Forward correspondence requiring clinical action to the appropriate GP or clinician.
• Maintain workflow queues to ensure correspondence is processed efficiently.
• Apply accurate SNOMED CT codes to clinical correspondence.
• Update disease registers where appropriate.
• Follow Practice Coding Protocol and participate in coding audits and quality assurance reviews.
• Collaborate with GPs, nurses and the Recall Team to ensure clarity and timely action.

Skills

SNOMED CT coding

Docman

Better Letter

Data quality

Tools

Docman/Better Letter tools

Job description

Clinical Correspondence (Docman/Better Letter)

Process all incoming clinical correspondence received via Docman/Better Letter and other approved NHS systems within agreed timescales. Review correspondence to identify diagnoses, investigations, procedures, medications and other clinically relevant information. Ensure correspondence is filed accurately within the patient's electronic medical record. Identify urgent or clinically significant information and elevate promptly in accordance with practice protocols. Forward correspondence requiring clinical action to the appropriate GP or clinician. Maintain workflow queues to ensure correspondence is processed efficiently.

Clinical Coding

Apply accurate SNOMED CT codes to clinical correspondence in accordance with the Practice Coding Protocol. Ensure diagnoses, long-term conditions, procedures, investigations and other relevant information are coded consistently and accurately. Update disease registers where appropriate. Code information to support QOF, Enhanced Services, recall programmes and population health management. Ensure coding is completed in line with NHS guidance and practice standards. Raise any coding uncertainties with the Clinical Coding Lead or Practice Management before processing.

Record Management

Maintain accurate, complete and up-to-date electronic patient records. Ensure duplicate or incorrect coding is identified and corrected where appropriate. Maintain consistency of coding across all patient records. Support data quality initiatives and record validation exercises.

Quality Assurance

Follow the Practice Coding Protocol at all times. Participate in regular coding audits and quality assurance reviews. Act on audit findings and implement agreed improvements. Assist with identifying coding trends or recurring issues that may impact patient safety or practice performance.

Communication

Work collaboratively with GPs, nurses, the Recall Team and administrative colleagues. Seek clarification from clinicians where correspondence is unclear or requires clinical interpretation. Escalate urgent correspondence immediately in accordance with practice procedures.