Workers Support - Sheffield - Omnia

EllisKnight International Recruitment; South Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

Omnia, a leading provider of payroll and compliance services, is seeking a dedicated Worker Support Representative in Sheffield. In this role, you will provide crucial support to workers, answering inquiries and ensuring a positive experience. This position values inclusivity and requires strong communication skills, focusing on both customer service and confidentiality regarding sensitive data.

Qualifications

• Customer service or support experience preferred.
• Excellent verbal and written communication skills.
• Knowledge of GDPR and data protection.

Responsibilities

• Answer incoming calls professionally.
• Assist workers with queries and concerns.
• Handle GDPR-sensitive data with confidentiality.

Skills

Customer service

Communication

Attention to detail

Empathy

Independence

Teamwork

Knowledge of GDPR

CRM familiarity

Job description

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Client:

EllisKnight International Recruitment

Location:

South Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d4dfc5d0eac6

Job Views:

86

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Worker Support Representative

Location: Sheffield

About Us: We are Omnia, providing payroll and compliance services for temporary and permanent workforces. We prioritize inclusivity, attention to detail, and outstanding customer service. We are seeking a dedicated Worker Support Representative to join our team.

Job Description: As a Worker Support Representative, you will:

• Answer incoming calls professionally.
• Respond to callbacks and voicemails promptly.
• Assist workers with queries and concerns.
• Register workers by collecting details over the phone.
• Coordinate with agencies on worker-related matters.
• Make outbound follow-up calls regarding payments.
• Provide information on payments, taxes, and relevant topics.
• Assist management with additional tasks.
• Handle GDPR-sensitive data with confidentiality.
• Proactively support workers to improve their experience.

Requirements:

• Customer service or support experience preferred.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Empathetic and patient demeanor.
• Ability to work independently and in a team.
• Commitment to inclusivity and diversity.
• Knowledge of GDPR and data protection.
• Familiarity with CRM systems or willingness to learn.

How to Apply: Submit your resume and cover letter explaining your relevant experience and fit for the role. We encourage applications from all backgrounds. Omnia is an equal opportunity employer.