Workday HCM Manager - AMS (Application Managed Services)

Collaborative Solutions, LLC; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Remote work option

Learning opportunities

Job summary

Cognizant is seeking a Workday HCM Manager - AMS to lead the delivery of Workday AMS services for multiple clients. The role combines functional expertise, relationship management, and operational leadership to ensure excellent service and customer success.

You will partner with delivery and engagement teams to drive enhancements, optimisations, and strategic guidance, while developing a high-performing Workday practice.

Qualifications

• 7+ years of Workday HCM consulting, implementation, or AMS experience.

Responsibilities

• Lead delivery of Workday HCM AMS services across multiple clients.
• Act as escalation point for complex issues and customer concerns.
• Lead governance meetings, service reviews, and roadmap discussions.
• Mentor and develop a team of Workday consultants.
• Support account growth opportunities and proposals.

Skills

Workday HCM

Team leadership

Client relationship management

Stakeholder management

Delivery management

Workday best practices

Job description

The Workday HCM Manager - AMS is responsible for leading the delivery of Workday Application Managed Services (AMS) for a portfolio of clients. Acting as a trusted advisor, the role combines Workday functional expertise, customer relationship management, operational leadership, and people management to ensure exceptional service delivery and customer success.

The Manager partners with Service Delivery Managers, Client Partners, Engagement Managers, and consulting teams to deliver ongoing support, enhancements, optimisation initiatives, and strategic guidance while driving operational excellence and team development.

Key Responsibilities:

Service Delivery & Customer Management: Lead the successful delivery of Workday HCM AMS services across multiple clients. Act as an escalation point for complex functional issues, critical incidents, and customer concerns. Build strong client relationships and serve as a trusted advisor on Workday best practices and product adoption. Lead governance meetings, service reviews, and roadmap discussions. Ensure delivery against SLAs, KPIs, and customer expectations.

Functional Leadership: Provide expert guidance across Workday HCM and related functional areas. Review and validate solution designs, enhancements, and configuration recommendations. Support customers through Workday releases, optimisation initiatives, and business process improvements. Drive solution quality and adherence to Workday best practices.

Team Leadership & Operations: Lead, mentor, and develop a team of Workday consultants. Manage resource planning, utilisation, forecasting, and workload allocation. Promote knowledge sharing, continuous improvement, and a high-performance culture. Support recruitment, onboarding, performance management, and career development activities.

Business Development: Support account growth opportunities within existing customers. Contribute to proposals, Statements of Work (SOWs), estimations, and solution discussions. Collaborate with sales and account teams to expand AMS services and customer value.

Skills & Experience:

7+ years of Workday HCM consulting, implementation, or AMS experience. 3+ years of team leadership or people management experience. Active Workday HCM certification required. Strong expertise in Workday HCM and at least one additional functional area. Experience managing customer relationships within a managed services environment. Strong stakeholder management, communication, and presentation skills. Proven ability to manage multiple priorities, customers, and consultants simultaneously. Experience identifying and mitigating delivery, operational, and customer risks. Minimal travel required, but must be willing to travel on‑site as needed.

Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK.

#LI-Remote

Why choose Cognizant:

Entrepreneurial environment that welcomes your ideas.

Opportunity to do great work.

Outreach programs that support communities and tap into your volunteer spirit.

Learning opportunities to help current needs and advancement.

Global operations, with opportunities in North America, Europe and Asia Pacific.

An abundance of Affinity groups to meet your needs.

Cognizant Core Values:

Work as One: We think beyond roles, relying on each other’s strengths to win as a team.

Raise the Bar: We always aim for excellence in how we work and what we deliver.

Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.

Do the Right Thing: We all lead with integrity and always make the ethical choice.

Own It: We own the outcomes for our company, colleagues, and community.

Cognizant

(Nasdaq-100: CTSH) engineers modern businesses.

As one of the world’s leading professional services companies, we help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast changing world.

Together, we’re improving everyday life.

Founded in 1994 as a technology development arm of The Dun & Bradstreet Corporation, we were spun off as an independent company in 1996, and have worked closely with large organizations to help them build stronger businesses ever since.

Today, Cognizant engineers modern businesses to improve everyday life, helping some of the world’s most established companies remain the most loved brands.

In today’s fast-changing technology landscape, we work with our clients to advance every aspect of how they serve their customers: digitizing their products, services and customer experiences; automating their business processes; and modernizing their technology infrastructures.

Cognizant’s Workday practice was formed in 2020 through the acquisition of Collaborative Solutions, a leading global finance and HR transformation consultancy.

Our 1,700+ experts provide full lifecycle services—advisory, deployment, and post-production—using our proven, proprietary tools.

With headquarters in the US and a rapidly expanding footprint that extends from India and China to Europe, North America, South America and the Middle East, we’re committed to building digital talent all around the globe so everyone can benefit from the full spectrum of human ingenuity.

We collaborate locally with clients, in person and in their local languages.

We believe that the opportunity presented by technology has never been greater, and because of that opportunity, Cognizant will continue to work with clients to modernize their businesses, making everyday life even better for them, their customers and the communities they serve.

Our Commitment to Inclusion:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Accommodations:

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [e-mail] with your request and contact information.

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