Work Scheduler / Admin Assistant

Sir Robert McAlpine Ltd; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking enthusiastic Data Administrators to join their team in the UK. This role involves responding to customer commission queries, managing customer complaints, and ensuring compliance with GDPR regulations. Candidates should have previous administrative experience, excellent written and numeracy skills, and the ability to work under pressure. This position offers a hybrid work arrangement with at least three days onsite, on a 12-month fixed-term contract, starting January 26, 2026.

Qualifications

• Previous administrative experience is essential.
• Must have intrinsic initiative for complex customer query resolution.
• Attention to detail is crucial for data accuracy.

Responsibilities

• Respond to customer commission queries in writing.
• Investigate, log, and resolve customer complaints.
• Ensure compliance with GDPR in data recording.
• Liaise with legal teams for complex queries.

Skills

Attention to detail

Excellent written communication skills

Strong numeracy skills

Ability to work under pressure

Interpersonal skills

Job description

Overview

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a full time, hybrid basis on a 12-month fixed term contract (working at least 3 days a week onsite in the office). This is a Fixed Term role lasting 12 months, with the start date on 26th January 2026. The role involves working through customer commission queries received through Data Subject Access Requests (DSAR's) and customer complaints, keeping high quality standards and liaising with legal representatives to ensure all regulatory and legal responsibilities are met.

Responsibilities

• Responding to customer commission queries in writing
• Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSAR's within a set time frame
• Following company policy, adhering to service levels and any current legislation
• Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
• Ensuring all customer data is accurately recorded, factual and in line with GDPR
• Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
• Ensuring all relevant legislation and regulation is followed
• Any other ad hoc and reasonable requests from the management team

Qualifications

• Previous administrative experience
• Intrinsic initiative to investigate and resolve complex customer queries
• Attention to detail
• The ability to work under pressure and to tight deadlines
• Excellent written communication skills, as well as strong numeracy skills
• A positive, enthusiastic approach as well as excellent interpersonal skills

Inclusion

Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.