Work Placement - IT Support Engineer

1Office Technologies; Dundee; On-site; GBP 10,000 - 15,000; Full time

Job summary

A dynamic company in Dundee seeks enthusiastic individuals for a 2-month work placement as a Trainee 1st Line Support Engineer. This role provides hands-on experience in IT support, allowing interns to troubleshoot client issues and gain valuable mentorship from experienced professionals.

Benefits

Hands-on experience in a professional IT environment

Mentorship from experienced IT professionals

Opportunity to develop technical and soft skills

Qualifications

• Basic understanding of computer systems, networks, and software is required.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to client inquiries via phone and email.
• Diagnose and resolve hardware and software issues.
• Document and track issues in ticketing system.

Skills

Problem-solving

Communication

Attention to detail

Education

Currently pursuing a degree in Computer Science, Information Technology, or a related field

Job description

Location: Dundee

Duration: 2 Months immediate start to the 29th July

Application Deadline: Monday 9th June

About Us: 1Office is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for enthusiastic and tech-savvy individuals to join our team in a work placement role as a trainee 1st Line Support Engineer.

Role Overview: As a First Line IT Support Engineer intern, you will be the first point of contact for our clients experiencing technical issues. You will gain hands-on experience in troubleshooting, diagnosing, and resolving a variety of IT-related problems.

Key Responsibilities

Respond to client inquiries via phone and email

Diagnose and resolve hardware and software issues.

Provide technical support and guidance to clients.

Document and track issues in our ticketing system.

Collaborate with senior engineers to escalate complex problems.

Requirements

Currently pursuing a degree in Computer Science, Information Technology, or a related field.

Basic understanding of computer systems, networks, and software.

Strong problem-solving skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Availability Monday - Friday 11am - 2pm

What We Offer

Hands-on experience in a professional IT environment.

Mentorship from experienced IT professionals.

Opportunity to develop technical and soft skills.