Work Force Planning Administrator/Receptionist

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their dynamic sales team in Manchester. This role focuses on optimizing resource allocation for HR and Health & Safety support across various sales opportunities. The ideal candidate will excel in communication, possess strong organizational skills, and thrive in a fast-paced environment. With a commitment to exceptional customer service, you'll collaborate with internal teams to ensure seamless operations and support business growth. Join a multi-award-winning workplace that values training and development, offering a vibrant environment for career advancement.

Qualifications

• Positive and proactive attitude with excellent communication skills.
• Strong organizational and interpersonal skills.

Responsibilities

• Manage allocation of HR & H&S support for sales appointments.
• Maintain accurate records via CRM systems like Salesforce.
• Provide excellent customer service and handle inbound inquiries.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Customer service

Team collaboration

Tools

Salesforce

Job description

Below is a refined version of the job description, with improved formatting and clarity:

Client:

Peninsula Business Services

Location:

Manchester, United Kingdom

Job Category:

Logistics

EU work permit required:

Yes

Job Reference:

e8ef86c99971

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job Purpose

Working within the sales department, this role will take full ownership of allocating HR and H&S support across sales opportunities through various channels, ensuring optimal resource utilization. Provide first-class telephone service to clients, assessing and addressing their needs according to call handling standards.

Job Overview

As part of our workforce planning and sales team, you will become integral to sales operations, collaborating with internal and external sales teams. The ideal candidate will be positive, possess excellent communication skills, and build strong rapport with customers. The role has an analytical focus, requiring attention to detail, strong communication, and the ability to foster relationships across departments.

Responsibilities

• Manage the allocation of HR & H&S support to each sales appointment.
• Monitor incoming appointments and cancellations, ensuring prompt and accurate allocation.
• Maintain accurate records of appointments via CRM systems like Salesforce, including staff movements and sales figures.
• Identify statistics to support team growth, such as sales channels and conversion rates.
• Ensure appropriate timing for appointments and that support teams attend meetings as scheduled.
• Collaborate with Business Development Managers to optimize resource utilization for business growth.
• Build strong communication channels within sales departments for resource allocation.
• Work with Campaign Managers and Telemarketing Directors to identify departmental improvements.
• Analyze data regularly in collaboration with the team manager.
• Handle inbound inquiries about Peninsula services, assessing calls, and directing them appropriately.
• Utilize Salesforce and other in-house systems effectively.
• Operate within SLAs for call handling times and quality standards.
• Provide excellent customer service on every call.

This list is not exhaustive; you may be required to perform additional tasks as needed to meet organizational objectives.

What You Bring to the Team

• A positive, proactive attitude, eager to learn and communicate effectively.
• A warm, outgoing personality.
• A desire to deliver outstanding customer service.
• Excellent telephone manner.
• Attention to detail, including grammar and spelling.
• Strong organizational and interpersonal skills.
• Ability to work collaboratively in a team.
• Ability to thrive in a fast-paced environment.
• Flexibility and adaptability to meet deadlines and changing priorities.

Since 1983, Peninsula has provided HR and Health & Safety outsourcing to small businesses across the UK. We are a global leader with over 100,000 clients worldwide.

Why Join Our Team?

This is a fantastic, multi-award-winning workplace for those interested in diverse employment issues across various sectors. The office environment is fast-paced and busy, so we seek colleagues with a positive, results-oriented attitude. We invest in training and development to help everyone build their careers.