Work Experience Placement - Customer Service September to December 2025

Work Experience Placement - Customer Service

Duration: 5 Days

Location: London Heathrow

Application closing date: Tuesday 29th April 2025

Placement Dates: Monday 13th October – Friday 17th October, Monday 10th November – Friday 14th November, and Monday 8th December – Friday 12th December

Discover the world of Customer Service at British Airways! Our 5-day Work Experience Placement at Heathrow offers students in school or college the opportunity to experience working life as a Customer Experience Representative at Heathrow Terminal 5 or 3. You can expect to develop essential skills and spend each day working alongside our colleagues in Check-in, Boarding, and more! Apply now for a 5-day placement between September to December!

Below are the dates that the placements will be running. Please only submit an application if you are available to attend at least one of these weeks.

• W/C 13th October
• W/C 10th November
• W/C 8th December

Once the vacancy has closed, you will receive a form asking you to select which of the above weeks you can attend the work experience, and your application will be screened against those who have provided the same availability for the week/weeks you select.

About you

At British Airways, we look out for your potential and attitude rather than your experience. We can provide the training and help you develop your skills and knowledge, but you need to have that get-up-and-go, positive attitude that we're looking for in the airline industry.

When we're looking at applications for Work Experience, we want to see these qualities come through in your answers:

• Professional and positive attitude
• Passionate about the airline and our business
• Good communication skills
• Strong organization and prioritization

What's in it for you?

Our Inspire Student Ambassador Programme invites students who have completed Work Experience Placements at British Airways to apply for the Ambassador role and further develop their confidence, work readiness, and employability skills.

After completing a summer training course, our ambassadors represent us at school activities and British Airways events. The transferable skills and knowledge developed from this programme give students their second step into an aviation career.

With many of our former work experience students going on to progress to the ambassador programme and then to full-time employment with us, it's the natural next step in your dream aviation career journey!

Applying for a placement

The British Airways Work Experience Programme is aimed at full-time students, either at school or college and not at university.

To apply for work experience, you must be:

• Year 10/S4 or above
• Have a valid passport
• In full-time education in school or college (not university)

You can live anywhere in the UK to apply for work experience; however, our in-person insight days will be held at London Heathrow. Please ensure if you are successful in your application, that you are willing to travel to London Heathrow for the duration of your placement.

Recruitment Process

• Step 1: Register for our student platform Speedbird-Z - https://britishairways.connectr.co.uk/inspire
• Step 2: Explore which area of British Airways you’d like to gain an insight into (do your research and speak to our mentors!)
• Step 3: Complete the ‘Intro to….’ task for Airport Operations. Here is the link: Apply for Airport Operations Work Experience - Work Experience at BA - Modules - British Airways - Connectr
• Step 4: Apply via the British Airways careers website
• Step 5: We will review all applications for eligibility and let you know via email if you have been successful and confirm next steps and dates of placement.

Please note, you can only apply for one programme, so choose the area you are most excited to learn more about. You cannot complete more than one work experience placement.

Top Tip: We are looking for applications that show enthusiasm towards the industry!

Before applying for this placement, you must complete the pre-learning project on Speedbird-Z and attach the required project to your application via the 'supporting files' section. Please follow the steps under the recruitment section to complete this.

Please also note that if you are successful in your application for the Work Experience, you will be required to provide a school consent letter to permit your absence from your school/college. We strongly recommend asking your teacher if they will provide this consent before applying!