Work Experience - Customer Advisor - Gillingham Library

Dorset Council UK; Gillingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Dorset Council UK is seeking student volunteers for a library role at Gillingham Library. This opportunity offers hands-on experience in customer service, community support, and skill development through engaging with library services, planning events, and creating social media content.

Qualifications

• Enthusiastic and motivated to support the community.
• Willing to develop and learn new skills.
• Enjoy working with others as part of a team.

Responsibilities

• Provide a friendly welcome to all customers using the library.
• Help library users access and use stock, information, and computers.
• Assist with events and activities within the library.

Skills

Teamwork

Customer service

Communication

Education

Students in year 10-13

Job description

The Dorset Library Service consists of 23 libraries alongside a 24/7 online service. The library teams work towards our mission to Inspire, Enable and Connect our communities through our services. We do this by providing access to books, information, and technology such as public computers and iPads and raising awareness of the service. Alongside this we deliver a wide programme of events and activities for all ages and provide a welcoming environment for all members of the community.

About The Role

This role aims to give students an insight into the running of our libraries, learn new skills, increase confidence and support their decision making towards future careers. There are opportunities to engage with customers and support enquiries, which can range from locating stock within the library to accessing the internet and finding information. There will also be opportunities to be involved in planning and running activities that are part of our events programme such as Craft and Lego activities. You will also be able to support with creating content suitable for our social media.

For this role you will work from Gillingham Library.

Who Can Apply

Students in year 10-13

Key Responsibilities

With support throughout the placement, you will:

• provide a friendly welcome to all customers using the library
• help library users access and use: stock, information, computers, and other services
• support customers using the Customer Self Service machines
• undertake duties associated with providing a library service such as stocking displays and shelving
• assist with events and activities within the library
• promote services to customers
  
  

About You

• enjoy working with others as part of a team
• enthusiastic and motivated to support the community
• willing to develop and learn new skills willing to listen and engage with people
  
  

This role is an excellent opportunity if you are interested in gaining experience in customer service and working with people while supporting your local community. You’ll develop transferable skills which are valuable in many different careers.

Support/Requirements

• Location: Gillingham Library
• Hours: Monday 10am - 5pm Tuesday 12pm - 5pm Wednesday OFF Thursday 10am - 5pm Friday 10am - 5pm
• Travel: Transport to and from the placement to be arranged by the student
• Meals/breaks: 1 hour lunch. Either bring a packed lunch, or you are welcome to walk into Gillingham to buy lunch.
• Clothing: smart/casual, suitable clothing for working in a library environment