Work Experience Customer Advisor-Ferndown Library

Dorset Council UK; Ferndown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading council is offering a student placement at Ferndown Library to gain experience in customer service and library functions. Candidates will develop transferable skills vital for various career paths while contributing positively to their community.

Qualifications

• Enjoy working with others as part of a team.
• Enthusiastic and motivated to support the community.
• Willing to develop and learn new skills.

Responsibilities

• Greeting customers and providing a friendly service.
• Maintaining library image standards by shelving and tidying stock.
• Helping with children and family events like Rhyme Time.

Skills

Teamwork

Customer Service

Enthusiasm

Motivated

Communication

Job description

The Dorset Library Service consists of 23 libraries alongside a 24/7 online service. The library teams work towards our mission to Inspire, Enable and Connect our communities through our services. We do this by providing access to books, information, and technology such as public computers and iPads and raising awareness of the service. Alongside this we deliver a wide programme of events and activities for all ages and provide a welcoming environment for all members of the community.

This role aims to give students an insight into the running of our libraries, learn new skills, increase confidence and support their decision making towards future careers. There are opportunities to engage with customers and support enquiries, which can range from locating stock within the library to accessing the internet and finding information. There will also be opportunities to be involved in planning and running activities that are part of our events programme.

For this placement you will be working out of Ferndown Library.

What You Will Be Doing

• Greeting the customer and providing a friendly and welcoming service.
• Helping to maintain library image standards by shelving and tidying stock
• Checking & updating community information notices
• Helping customers to use the self-service machines
• Showing customers around the library
• Packing and unpacking stock e.g. new books
• Finding requested items and mobile collection stock on the shelves
• Creating and maintaining book displays
• Helping with children and family events e.g. Rhyme Time
• Choosing books for housebound readers
• Sorting the delivery
• Photocopying & other admin duties
• Preparing material in advance for activities
  
  

About You

• enjoy working with others as part of a team
• enthusiastic and motivated to support the community
• willing to develop and learn new skills
• willing to listen and engage with people.
  
  

This role is an excellent opportunity if you are interested in gaining experience in customer service and working with people while supporting your local community. You’ll develop transferable skills which are valuable in many different careers.

Support/Requirements

• Location: Ferndown Library
• Hours: Monday to Friday 10am-4pm
• Travel: Transport to and from the placement to be arranged by the student
• Meals/breaks: 1 hour lunch. Either bring a packed lunch, or you are welcome to walk into Ferndown to buy lunch
• Clothing: smart/casual, suitable clothing for working in a library environment