Work Delivery Lead, Work Delivery Lead

Calisen; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Birthday Off

Life Assurance

Enhanced Maternity & Paternity Leave

My Rewards Platform

22 Days Holiday

Company Sick Pay

Pension Plan

EV Salary Sacrifice

Medicash Benefits

24/7 EAP

Professional Growth

Job summary

Calisen is seeking a Work Delivery Lead to drive the planning and delivery of large-scale smart metering campaigns across the UK. You will turn strategic plans into actionable work packages, optimise field productivity and align resources to customer outcomes.

Working with operational teams, partners and analysts, you’ll release work at the right time and place, monitor performance and drive continuous improvement across our smart metering operations.

Qualifications

• Experience coordinating operational campaigns or field delivery.
• Ability to use data to support planning and prioritisation.
• Experience with planning, scheduling, dispatch or WMS teams.
• Proven track record with external suppliers or contractors in performance-driven environments.

Responsibilities

• Create and manage installation campaigns and work packages.
• Load and manage work within scheduling systems.
• Release work in line with readiness and resource availability.
• Coordinate capacity and workload planning with partners and teams.
• Monitor campaign performance, completion rates and risks.
• Manage complex, non-standard and ad hoc workstreams.
• Maintain visibility of released and outstanding work activity.
• Support planning and management of metering assets.
• Drive continuous improvement through data analysis and lessons learned.
• Provide operational insights to support decisions.

Skills

Operational planning

Data-driven decision making

Stakeholder management

Organisational skills

Delivery-focused

Tools

Excel

Scheduling tools

CRM platforms

Reporting dashboards

Job description

Join Calisen and play a key role in delivering smarter, data-driven field operations!

Due to growth in the business, we're looking for a highly organised and commercially aware Work Delivery Lead to help drive the successful delivery of large scale smart metering programmes across the UK.

This is a fantastic opportunity for someone who thrives on turning plans into action. You'll take ownership of work planning and campaign delivery, ensuring operational priorities are converted into structured, deliverable work packages that maximise field productivity, customer outcomes and programme performance.

Working closely with operational teams, delivery partners, planning specialists and analysts, you'll ensure work is released at the right time, in the right location, with the right resources in place. You'll have a direct influence on delivery efficiency, operational performance and continuous improvement across our smart metering operations.

What You’ll Be Doing

As the Work Delivery Lead, you'll be responsible for ensuring operational work is planned, prepared and released efficiently to support successful field delivery.

Key Responsibilities Will Include

• Creating and managing installation campaigns and operational work packages.
• Identifying and validating customer, property and meter cohorts using available operational data.
• Loading and managing work within workforce management and scheduling systems.
• Ensuring work is released in line with operational readiness, resource availability and deployment priorities.
• Working closely with delivery partners and operational teams to coordinate capacity and workload planning.
• Monitoring campaign performance, completion rates, exceptions and operational risks.
• Managing complex, non-standard and ad hoc workstreams.
• Maintaining visibility of released, completed and outstanding work activity.
• Supporting the timely planning and management of metering assets.
• Driving continuous improvement through analysis of operational performance and lessons learned.
• Providing clear operational insights and recommendations to support business decision-making.

What We’re Looking For

We're keen to hear from candidates who can demonstrate:

Experience

• Experience creating, coordinating or managing operational campaigns, work packages or field-based delivery activity.
• Strong experience using operational data to support planning, prioritisation and decision making.
• Experience working with planning, scheduling, dispatch or workforce management teams.
• The ability to balance operational demand against resource capacity and delivery constraints.
• Experience monitoring performance and implementing corrective actions to improve outcomes.
• Experience working with external suppliers, delivery partners or contractors in a performance-driven environment.

Knowledge & Skills

• Strong understanding of operational planning, scheduling and delivery processes.
• Excellent data analysis and problem-solving capabilities.
• Confidence using workforce management systems, scheduling tools, CRM platforms, Excel and reporting dashboards.
• Ability to assess operational readiness and manage competing priorities.
• Strong stakeholder management and communication skills.
• A continuous improvement mindset with a focus on efficiency, quality and customer outcomes.
• Excellent organisational skills and attention to detail.

Personal Attributes

You’ll Be

• Delivery-focused and proactive.
• Highly organised and detail oriented.
• Data-driven in your decision making.
• Comfortable working in a fast-paced operational environment.
• Collaborative and able to build strong relationships across internal and external teams.
• Passionate about driving operational excellence and continuous improvement.

Why Calisen?

Calisen is at the forefront of smart infrastructure and smart metering services, helping customers and businesses transition towards a smarter and more sustainable future. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.

If you’re looking for a role where you can make a real impact on operational performance while working with talented colleagues across a growing business, we’d love to hear from you.

Please note: All successful candidates must pass a criminal record check, provide us with 5 years’ work references, and prove their eligibility to work in the UK.

What We Offer

• Birthday Off: Celebrate your day, on us!
• Life Assurance: Protection for you and your loved ones (4x your salary).
• Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
• My Rewards Platform: Discounts from hundreds of top retailers, just for being part of the team.
• 22 Days Holiday: + 8 bank holidays. Increases with service.
• Company Sick Pay: Supporting you during unexpected health challenges.
• Pension Plan: Secure your future with our robust pension scheme.
• Electric Vehicle Salary Sacrifice Scheme: Drive into a greener future.
• Medicash Benefits Program: Enjoy discounts, claim back on health expenses, and more.
• 24/7 Employee Assistance Plan: Because your mental health matters.
• Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.

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