Work Coordinator

Liberty; Havant; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the utility sector is seeking a Work Coordinator to manage scheduling and backfill tasks. The ideal candidate will have call handling experience and be adept at operating computerized systems. The role includes responsibilities such as managing client relationships and ensuring compliance with contract requirements, providing a dynamic environment with ample opportunities for professional growth.

Benefits

Pension scheme

23 days Annual Leave, plus Bank Holidays

Cycle to Work scheme

Liberty Sense Awards

Life Insurance/Death benefit

Mental Health Support

Nutrition consultations

Discounted gym membership

Qualifications

• Previous experience in call handling and scheduling.
• Ability to manage and operate computerised database systems.
• Demonstrated strong analytical skills.

Responsibilities

• Prioritising and scheduling tasks.
• Managing customer and client relationships.
• Updating regulatory information in real time.

Skills

Analytical skills

Call handling

Scheduling experience

Computerised database operation

Education

Good level of education

Job description

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Responsibilities for the Work Coordinator role are:

1. Prioritising and scheduling backfill and reinstatement tasks
2. Rescheduling jobs that fall out of programme
3. Help us manage contract requirements for a range of jobs
4. Handling calls, scheduling a range of works
5. Validating each job to ensure the required information is available
6. Managing the customer and client relationships
7. Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
8. Providing an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract-specific requirements and engineer and supervisor capabilities and timescales

What we are looking for in our ideal Work Coordinator:

1. Good level of education
2. Previous call handling/ scheduling experience
3. Ability to operate a computerised database system
4. Demonstrate strong analytical skills and the ability to manage change

We offer a range of benefits for a rewarding career including but not limited to:

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:
• Life Insurance/Death in service benefit – 2x annual salary value
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail