Work Coordinator

Liberty; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the sector is seeking a dedicated Work Coordinator to manage scheduling and client relationships in Exeter. The role requires excellent communication and organisational skills, and offers generous benefits including a pension scheme and mental health support. Join us for a rewarding career with various perks to enhance your well-being.

Benefits

Pension scheme

23 days Annual Leave plus Bank Holidays

Cycle to Work scheme

Life Insurance/Death in service benefit

Smart Health services

Online Health Check

Nutrition consultations

Discounted gym membership

Free will writing

Reward scheme for healthy behaviours

Qualifications

• Experience in call handling and scheduling is preferred.
• Ability to use a computerised database system effectively.
• Strong communication and analytical skills are essential.

Responsibilities

• Prioritise and schedule backfill and reinstatement tasks.
• Manage customer and client relationships.
• Ensure regulatory information is logged in real time.

Skills

Communication

Analytical skills

Scheduling experience

Computer proficiency

Teamwork

Education

Good level of education

Job description

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Responsibilities for the Work Coordinator role are:

1. Prioritising and scheduling backfill and reinstatement tasks
2. Rescheduling jobs that fall out of programme
3. Help us manage contract requirements for a range of jobs
4. Handling calls, scheduling a range of works
5. Validating each job to ensure the required information is available
6. Managing the customer and client relationships
7. Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
8. Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales

What we are looking for in our ideal Work Coordinator:

1. Good level of education
2. Previous call handling/ scheduling experience
3. Ability to operate a computerised data base system
4. Good knowledge of office working systems
5. Excellent communication skills
6. Ability to work independently and as part of a team
7. Demonstrate strong analytical skills and the ability to manage change

We offer a range of benefits for a rewarding career including though not limited to:

1. Pension scheme
2. 23 days Annual Leave, plus Bank Holidays
3. Cycle to Work scheme
4. Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
5. YuLife, includes:
6. Life Insurance/Death in service benefit – 2x annual salary value
7. Smart Health (including round the clock access to 24/7 UK-based GPs)
8. Best Doctors to provide a second opinion on complex cases or diagnosis
9. Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
10. Online Health Check
11. Nutrition consultations
12. Online fitness program
13. YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
14. Free will writing
15. Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
16. Exclusive membership and wellbeing product discounts
17. Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
18. Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
19. Discounted gym membership
20. Savings on cinema tickets, travel, holidays & retail