Work Coordinator

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Work Coordinator to streamline operations and enhance service delivery. This role involves managing calls, scheduling tasks, and ensuring compliance with contract requirements. Ideal candidates will possess strong analytical skills and experience in call handling. The company offers a rewarding career with a comprehensive benefits package, including a pension scheme, generous annual leave, and health support programs. Join a dynamic team dedicated to excellence and make a significant impact in a supportive environment.

Benefits

Pension Scheme

23 Days Annual Leave

Cycle to Work Scheme

Life Insurance

Mental Health Support

Nutrition Consultations

Discounted Gym Memberships

Savings on Cinema Tickets

Health Cash Plan

Reward Scheme for Healthy Behaviors

Qualifications

• Experience in call handling and scheduling tasks.
• Strong analytical skills to manage changes effectively.

Responsibilities

• Handle calls and schedule various works efficiently.
• Manage customer and client relationships effectively.

Skills

Call Handling

Scheduling

Analytical Skills

Computerised Database Operation

Education

Good Level of Education

Job description

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Responsibilities for the Work Coordinator role are:

1. Handling calls, scheduling a range of works
2. Prioritising and scheduling backfill and reinstatement tasks
3. Rescheduling jobs that fall out of programme
4. Help us manage contract requirements for a range of jobs
5. Validating each job to ensure the required information is available
6. Managing the customer and client relationships
7. Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
8. Providing an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract-specific requirements and engineer and supervisor capabilities and timescales

What we are looking for in our ideal Work Coordinator:

1. Good level of education
2. Previous call handling/ scheduling experience
3. Ability to operate a computerised database system
4. Demonstrate strong analytical skills and the ability to manage change

We offer a range of benefits for a rewarding career including but not limited to:

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values; winners receive a high street voucher
• YuLife, which includes:
• Life Insurance/Death in service benefit – 2x annual salary value
• Smart Health (including round-the-clock access to 24/7 UK-based GPs)
• Best Doctors for second opinions on complex cases or diagnoses
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme supporting mental, financial, and professional wellbeing, including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin, redeemable for vouchers/rewards via the app
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional registration, approx. £11.60/year P11D tax value), which allows claims up to £996/year for dental, optical treatments, specialist consultations, tests, or scans
• Discounted gym memberships
• Savings on cinema tickets, travel, holidays, and retail