Work Controller - Belfast

Riada Resourcing; Belfast; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking a Work Controller in Belfast to enhance customer service delivery and manage operational activities. This temporary role requires managing work assignments and data interpretation while achieving customer satisfaction targets. Ideal candidates will have experience in customer-centric environments and the ability to work independently.

Qualifications

• Minimum 1 year in a customer-centric/operational role, or 2 years in a customer-centric role.
• Proficient in interpreting system data and effective communication.
• Ability to work independently and meet deadlines.

Responsibilities

• Control assignment, scheduling, dispatch and closure of work.
• Interpret data to recognize real-time events.
• Collaborate with operational teams for efficiency.

Skills

Effective communication

Data analysis

Problem-solving

Education

Minimum of 5 GCSEs Grade C or above

Tools

MS Office (Excel, Word, Outlook)

Job description

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This role will deliver a central service for NI Water during both core and non-core working hours, enabling preventative actions to avoid or minimise impact on our customers, colleagues and assets.

As a Work Controller, you will drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery. By optimising and managing key work activities across operational teams, you will directly contribute to the achievement of NI Water’s customer satisfaction, regulatory and environmental targets.

Job Description

Work Controller - Belfast - NI Water

This role will deliver a central service for NI Water during both core and non-core working hours, enabling preventative actions to avoid or minimise impact on our customers, colleagues and assets.

As a Work Controller, you will drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery. By optimising and managing key work activities across operational teams, you will directly contribute to the achievement of NI Water’s customer satisfaction, regulatory and environmental targets.

About the role:

• £15.71 per hour
• Location: Westland House Belfast
• Hours of work: 37.5 per week, Monday to Friday
• This role is based on the following working pattern: Between 07:30 to 16:30 each working day. Requirement to participate on an on-call rota to cover emergencies.
• Temporary ongoing
• Public Sector
• Please note applications close on Friday 4th July 2025 at 12 Noon.

Duties include:

• Control the assignment, scheduling, dispatch and closure of work to NI Water staff and contractors
• Interpret data from all available systems and customers to allow early recognition of real-time events
• Evaluate, analyse and accurately change / capture / escalate information on systems, supporting data integrity and operational efficiency
• Work collaboratively with Intelligent Operations and Production Lines colleagues
• Extract data and present it clearly and concisely
• Take ownership of process documents, ensuring they are fit for purpose and recommending improvements
• Ensure understanding and compliance with NI Water Health and Safety standards

Criteria:

• A minimum of 5 GCSE’s Grade C or above, including English and Maths, or equivalent, plus 1 year of experience in a customer-centric/operational role, analysing and interpreting system data
• OR two years’ experience in a customer-centric role, analysing and interpreting system data
• Experience of effective communication across diverse stakeholders
• Experience of working to challenging targets/deadlines
• Ability to work independently and use initiative
• Access to transport enabling attendance at work during non-public transport hours and short-notice on-call duties
• Proficient in MS Office applications including Excel, Word, and Outlook
• As part of the vetting process, you will be requested to undertake a Standard AccessNI Disclosure. Having a criminal record will not necessarily disqualify you.

If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.