Work Controller

Cpl Healthcare; Derry/Londonderry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Northern Ireland is seeking a Work Controller for a full-time temporary position. The ideal candidate will handle customer inquiries, manage work schedules, and ensure data integrity. Applicants should have at least five GCSEs, including English and Maths, and one year of relevant experience. This role offers a competitive salary of £15.71 per hour and a contract duration of up to 6 months.

Qualifications

• Minimum of five GCSEs including English and Maths required.
• At least one year of experience in a customer service role analyzing system data.
• Desirable experience working within a utility company.

Responsibilities

• Drive resolution for customers through telephone inquiries.
• Control, schedule, optimize, and close work effectively.
• Prepare and distribute reports for management and colleagues.

Skills

Customer service skills

Analytical skills

Scheduling

Data integrity

Education

5 GCSEs including English and Maths

Job description

Flexsource NI is currently recruiting for a Work Controller on a full time, temporary contract for up to 6 months, with a starting salary of £15.71 per hour

Responsibilities:

With a full job description available on request, you will:

·Drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery

·Apply detailed knowledge of various key factors to effectively control, schedule, optimise, and close both planned and reactive work

·Responsible for changing schedules/plans as needed, optimising available resources to prioritise customer requirements

·Evaluate, analyse and accurately update, capture, or escalate information within systems to maintain data integrity and improve the quality of management information

·Prepare and distribute regular and ad-hoc reports, providing managers, colleagues and Production Lines with valuable information and recommendations

Requirements:

·A minimum of 5 GCSE’s, including English and Maths

·Minimum of one years experience in a customer centric or operations role, analysing and interpreting system data

·Experience of working to challenging targets in a customer service environment

·Experience of working within a utility company is desirable

Apply today or for more information contact Ciaran at Flexsource NI