Work Controller

Cpl Healthcare; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is currently hiring a Work Controller for a full-time temporary contract in Belfast. The role involves managing customer inquiries, optimizing work schedules, and ensuring data integrity. Applicants should have at least 5 GCSEs, experience in a customer-focused environment, and strong analytical skills. The position offers a starting salary of £15.71 per hour.

Qualifications

• Minimum of 5 GCSEs including English and Maths.
• Minimum of one year experience in a customer-centric or operations role, analyzing and interpreting system data.
• Experience of working to challenging targets in a customer service environment.

Responsibilities

• Drive resolution for customers by handling telephone enquiries.
• Apply detailed knowledge to control, schedule, and optimise work.
• Prepare and distribute regular and ad-hoc reports.

Skills

Customer service

Data analysis

Scheduling

Problem-solving

Education

5 GCSEs including English and Maths

Job description

Flexsource NI is currently recruiting for a Work Controller on a full time, temporary contract for up to 6 months, with a starting salary of £15.71 per hour

Responsibilities:

With a full job description available on request, you will:

·Drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery

·Apply detailed knowledge of various key factors to effectively control, schedule, optimise, and close both planned and reactive work

·Responsible for changing schedules/plans as needed, optimising available resources to prioritise customer requirements

·Evaluate, analyse and accurately update, capture, or escalate information within systems to maintain data integrity and improve the quality of management information

·Prepare and distribute regular and ad-hoc reports, providing managers, colleagues and Production Lines with valuable information and recommendations

Requirements:

·A minimum of 5 GCSE’s, including English and Maths

·Minimum of one years experience in a customer centric or operations role, analysing and interpreting system data

·Experience of working to challenging targets in a customer service environment

·Experience of working within a utility company is desirable

Apply today or for more information contact Ciaran at Flexsource NI