Work-Based Tutor – Customer Service & Business Administration (L2–3)

LT Selection; Coventry; Remote; GBP 30,000 - 35,000; Full time

Job summary

A respected apprenticeship and skills provider is recruiting a Work-Based Tutor in Customer Service & Business Administration. This remote position involves delivering workshops, coaching, and portfolio support to help learners achieve Level 2 and 3 qualifications. Flexible work options are available, making it suitable for both full-time employment and freelance engagements.

Benefits

CPD opportunities and clear progression

Supportive and inclusive team culture

Flexible working model for freelancers

Qualifications

• Experience delivering apprenticeships or qualifications in Customer Service or Business Admin.
• Excellent digital delivery skills using platforms such as Teams, Zoom, or a VLE.

Responsibilities

• Deliver engaging and relevant workshops across Customer Service and Business Administration.
• Track and record learner progress in line with funding requirements and quality standards.

Skills

Communication skills

Organisational skills

Digital literacy

Time management

Learner motivation

Education

Recognised teaching or assessing qualification (e.g. CAVA, AET, DTTLS, PGCE)

Job description

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Work-Based Tutor – Customer Service & Business Administration (L2–3), Coventry

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Client:

LT Selection

Location:

Coventry, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Description

This is a remote position.

Work-Based Tutor – Customer Service & Business Administration (L2–3)

Location: Remote (with occasional travel to learner/employer sites if required)
Contract Type: Full-time, Permanent OR Freelance (flexible delivery model)
Salary: Up to £30,000 (FTE) or £60 per learner, per session (freelance)

About the Role

LT Selection is proud to be recruiting exclusively on behalf of a respected apprenticeship and skills provider delivering across the UK.

We’re seeking an experienced and adaptable Customer Service & Business Administration Tutor to deliver high-quality, work-based learning for apprentices and adult learners working towards Level 2 and 3 qualifications. You will deliver a combination of online workshops, one-to-one coaching, and portfolio support, supporting learners to achieve success in their roles and progress to Gateway and End Point Assessment.

This role is available on both a freelance and full-time employed basis, with remote-first delivery and flexible scheduling.

Key Responsibilities

• Deliver engaging and relevant workshops across Customer Service Practitioner, Customer Service Specialist, and Business Administrator standards
  

• Provide high-quality one-to-one support, coaching, and progress reviews
  

• Guide learners to develop job-specific knowledge, skills, and behaviours
  

• Prepare learners for Gateway and End Point Assessment (EPA)
  

• Track and record learner progress in line with funding requirements and quality standards
  

• Support the design and improvement of delivery content where appropriate
  

• Liaise with employers and internal teams to ensure a consistent learner journey
  

• Maintain full compliance with quality, safeguarding, and assessment frameworks
  

Essential Requirements

• Recognised teaching or assessing qualification (e.g. CAVA, AET, DTTLS, PGCE)
  

• Experience delivering apprenticeships or qualifications in Customer Service or Business Admin
  

• Excellent digital delivery skills using platforms such as Teams, Zoom, or a VLE
  

• Ability to adapt delivery to individual learning styles and needs
  

• Strong organisational and communication skills
  

• Knowledge of Ofsted, apprenticeship standards, and EPA requirements
  

Desirable

• Experience with online portfolio systems (e.g. OneFile, Smart Assessor)
  

• Knowledge of funding and compliance in the apprenticeship sector
  

• Previous experience supporting remote learners in a caseload model
  

Why Join?

For Employed Staff:

• Up to £30,000 salary
  

• Remote-first delivery model
  

• CPD opportunities and clear progression
  

• Supportive and inclusive team culture
  

For Freelancers:

• £60 per learner, per session
  

• Flexible working model
  

• Paid per delivery without minimum caseload targets
  

• Opportunity to work alongside a modern, tech-forward provider
  

Requirements
Apprenticeship delivery, Customer service standards, Business administration standards, Teaching and coaching, One-to-one learner support, Workshop facilitation, End Point Assessment preparation, Online delivery tools, Virtual classroom management, Functional skills integration, Learner progress tracking, Portfolio systems, Quality assurance compliance, Communication skills, Organisational skills, Time management, Employer engagement, Digital literacy, Learner motivation, Remote education, Differentiated instruction, Target-driven delivery, Assessment planning, Reflective practice, Professional development support,