Work-Based Coach – Digital Apprenticeships (ICT Level 3 & Network Engineer Level 4)

Primary Goal; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

Primary Goal is looking for a Work-Based Coach to support apprentices in IT and digital infrastructure. This remote role involves coaching, mentoring, and tracking progress while fostering confidence in learners. Join a mission-driven team dedicated to developing the next generation of tech talent in a flexible working environment.

Benefits

Flexible, 100% remote working

Ongoing CPD and career development

Contribute to shaping a diverse workforce

Competitive salary with growth potential

Qualifications

• Proven industry experience in IT support, networking or infrastructure.
• Knowledge of hardware, networking, security, cloud services.
• Passionate about developing others.

Responsibilities

• Provide 1:1 and group coaching aligned with apprenticeship standards.
• Support learners from onboarding to End Point Assessment.
• Track and report on learner progress.

Skills

IT Support

Networking

Digital Infrastructure

Coaching

Communication

Organisational Skills

Education

Relevant Assessor or Teaching Qualifications (e.g., A1, CAVA, PTLLS)

Job description

Work-Based Coach – Digital Apprenticeships (ICT Level 3 & Network Engineer Level 4)

Location: Remote

Contract: Full-Time | Permanent

Salary: Competitive

Start Date: ASAP

About Us

We are an independent training provider dedicated to delivering innovative digital apprenticeships that transform lives and fuel careers. Our mission is to inspire the next generation of tech talent.

The Role

We are seeking a Work-Based Coach with strong industry experience in IT, networking, or digital infrastructure. You will support apprentices on their journey to becoming confident, job-ready professionals through coaching, mentoring, and industry-informed guidance.

Responsibilities

• Provide 1:1 and group coaching aligned with apprenticeship standards and workplace roles
• Guide apprentices from onboarding to End Point Assessment (EPA)
• Support learners in applying learning to real-world scenarios
• Track and report on learner progress and skills development
• Collaborate with employers and delivery teams for impactful outcomes
• Deliver coaching remotely or in-person (region-dependent)

Requirements

• Proven industry experience in IT support, networking, or infrastructure (e.g., 1st/2nd/3rd line, network admin/engineer, cybersecurity, service desk)
• Knowledge of hardware, networking, security, cloud services, troubleshooting
• Awareness of AI tools, automation, and agent-based systems
• Passion for developing others with excellent coaching and communication skills
• Strong organisational and documentation skills

Desirable

• Experience in apprenticeships, coaching, or mentoring
• Knowledge of apprenticeship standards and EPA process
• Relevant assessor or teaching qualifications (e.g., A1, CAVA, PTLLS)

Benefits

• Work with a mission-led, forward-thinking team
• Flexible, 100% remote working
• Ongoing CPD and career development
• Contribute to shaping a diverse, future-ready digital workforce
• Competitive salary with growth potential

Additional Information

Primary Goal is committed to being a Disability Confident Employer. Reasonable adjustments can be made for interview requirements. All successful applicants will undergo an Enhanced DBS check and relevant suitability checks.

Powered by JazzHR