Work Area Manager

Royal Mail Group; Hounslow; On-site; GBP 39,000 - 42,000; Full time

Job summary

A leading postal service provider is seeking a Work Area Manager in Hounslow to oversee operations in a busy mail centre. The role includes managing team performance, ensuring safety standards, and improving efficiency. Ideal candidates will have excellent leadership and communication skills, experience in team management, and a focus on customer service. This full-time position offers a competitive salary along with performance-related bonuses.

Benefits

10% bonus potential

25 days annual leave

Generous pension scheme

Qualifications

• Experience in managing teams and operations is required.
• Must demonstrate strong leadership and communication skills.
• Ability to work under pressure and deliver results.

Responsibilities

• Manage a dedicated team in a busy mail centre.
• Ensure operational targets are met and maintain service quality.
• Champion health and safety initiatives and process improvements.

Skills

Leadership

Communication

Team Management

Problem Solving

Customer Service

Agility

Job description

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Work Area Manager

Salary £39,069 - £41,982 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme

Full time, Permanent

Jubilee Mail Centre, Hounslow, TW4 5XX

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Shift patterns: Monday to Friday 41 hours between 14:30 till 22:42

What does the role involve?
Leading a dedicated team of full and part time employees, you'll hold regular one to one and team meetings and review the area's performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements are essential to your role.

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line management responsibility you'll manage your team's sick absence, attendance, training and development and you'll get involved in our programme of continuous improvement.

What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Application process
If you are interested in applying, please complete your application online and submit your current CV.

Assessment
The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise provided on the day.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Royal Mail Group values trust and our people.