Work Area Manager

Royal Mail Group; City Of London; On-site; GBP 39,000 - 42,000; Full time

Job summary

A well-known postal service provider is looking for a Work Area Manager at the Jubilee Mail Centre in Hounslow. The ideal candidate will lead a team, manage operations, and focus on delivering exceptional customer service. The role offers a salary of £39,069 to £41,982, along with a bonus and benefits such as generous annual leave. This is a full-time, permanent position, requiring effective leadership skills in a fast-paced environment.

Benefits

Generous pension scheme

25 days annual leave

10% bonus potential

Qualifications

• Experience in managing teams and operations in a busy environment.
• Ability to lead diverse teams and implement health and safety initiatives.
• Strong communication skills for customer service excellence.

Responsibilities

• Manage operations in a specified area of the mail centre.
• Lead and develop a team to achieve operational targets.
• Drive continuous improvement initiatives.

Skills

Leadership

Communication

Flexibility

Resilience

Customer Focus

Job description

Overview

Work Area Manager

Salary £39,069 - £41,982 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme

Full time, Permanent

Location: Jubilee Mail Centre, Hounslow, TW4 5XX

Role summary

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Shift pattern

Late shift patterns: Monday to Friday 41 hours between 13:48 till 22:00

Responsibilities

• Leading a dedicated team of full and part time employees, holding regular one to one and team meetings and reviewing the area's performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements are essential to your role.
• Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met.
• With line management responsibility you'll manage your team's sick absence, attendance, training and development and you'll get involved in our programme of continuous improvement.

Skills and experience

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures "best day every day" by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Application process

If you are interested in applying, please complete your application online and submit your current CV.

Assessment

The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise provided on the day.

Job reference number 329546

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere, universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please contact your recruiter or visit the Royal Mail Group official site.

Closing Date: 12th October. Please note, this advert may close early if the appropriate number of applications has been reached.

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