Work and Wellbeing Performance and Fidelity Manager

South Yorkshire Housing Association; Sheffield; On-site; GBP 39,000; Full time

Job summary

A regional housing association in Sheffield seeks a Performance & Fidelity Manager to enhance service delivery and uphold compliance with standards. The role involves managing performance, leading a small team, and collaborating with various stakeholders. The ideal candidate will have a strong understanding of IPS Fidelity models and experience in a target-driven environment. The position offers a competitive salary and robust benefits including flexible working and professional development opportunities.

Benefits

Generous holiday entitlement

Pension contribution

Flexible working options

Employee discount scheme

Counselling services

Discounted Gym membership

Cycle to work scheme

Access to training and development programs

Qualifications

• In-depth understanding of IPS Fidelity and supported employment models.
• Proven track record in target-driven performance management.
• Management experience in quality and compliance.

Responsibilities

• Drive contract performance management across services.
• Ensure compliance with IPS Fidelity frameworks.
• Lead a team to support performance and compliance.

Skills

Knowledge of IPS Fidelity

Performance management in target-driven environments

Team leadership and motivation

Analytical skills

Job description

Overview

Performance & Fidelity Manager, Work & Wellbeing
Permanent
Salary £38,795

We have an exciting opportunity for a new Performance & Fidelity Manager to work within our Work and Wellbeing team. The successful candidate will drive contractual performance and compliance across our employment services, uphold the high-performance culture in our teams, and ensure that our services adhere to the IPS Fidelity Framework. A flexible role in a caring and friendly team with a great package of benefits is on offer.

Responsibilities

• Drive effective contract performance management across Work & Wellbeing services.
• Ensure that our Work & Wellbeing services operate at the highest standard against the IPS Fidelity framework and other regulatory or quality standards.
• Uphold the high-performance culture in Work & Wellbeing and work closely with LiveWell’s Quality & Impact Manager to drive continuous improvement by leading action plans and ensuring audit recommendations are achieved.
• Oversee compliant data collection, storage, analysis and dissemination to internal and external stakeholders, including monthly MI returns and provision of performance data to Work & Wellbeing commissioners, funders and internal teams.
• Lead a small team to support contractual performance and compliance, and work collaboratively with our Head of Business Development & Contracts and our central Performance & Data team.

Who you are / Qualifications

• Excellent in-depth knowledge and understanding of IPS Fidelity and other supported employment models.
• Experience of achievement in a target-driven environment and ability to drive improvement through focused performance management.
• Ability to lead, motivate and inspire others.
• Previous management experience supporting performance, quality and compliance.
• Strong analytical and data skills.

Benefits

• Salary 5A: £38,795
• Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
• Pension contribution
• Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
• SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
• Westfield Health (employer paid)
• Counselling
• Discounted Gym membership
• Cycle to work scheme
• Access to a wide range of programmes to train and develop you.

Who we are

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Applying

Please click here to apply – https://careers.syha.co.uk/vacancy/work-and-wellbeing-performance-and-fidelity-manager-595905.html

For an Informal Discussion Contact: Adele Gardner, Assistant Head of Work & Wellbeing on 07467 816 656 or [e-mail]

Closing Date: Wednesday 8th Oct at midnight

Interview Date: Wednesday 15th October, in person, in Sheffield