Women's Hostel Service Manager (*women only)

St Mungo's; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization dedicated to supporting clients experiencing homelessness is seeking a Women's Hostel Service Manager in London. This role involves managing a committed team in a supportive environment, ensuring high-quality services to clients while also fostering the development and implementation of best practices in hostel management. The ideal candidate will bring experience in service management, strong leadership abilities, and a commitment to creating an inclusive and supportive environment.

Qualifications

• Experience in hostel or service management.
• Ability to manage and develop a diverse team.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee the day-to-day operation of the women's hostel.
• Manage and lead a dedicated team.
• Ensure compliance with contracts and service quality.

Skills

Communication

Problem Solving

Emotional Intelligence

Resilience

Job description

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Women's Hostel Service Manager (*women only), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c68238291f79

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Are you passionate about building a high performing team to support clients experiencing homelessness?

Church walk is part of Hackney Pathway providing 24 hour supported accommodation to 31 single homeless women aged 22 – 65yrs with High support and trauma. This position will provide you with the opportunity to manage a specialised and committed team within a female only setting.

In this role you will:

• Have overall responsibility for both the development and the day-to-day running of the service.
• Managing, leading, motivating and developing a staff team consisting of 1 Deputy Manager ,1 Senior Project worker, 4 Project workers, 2 Night concierges and a cleaner.
• Manage the service shift rota.
• Ensure the service meets contract and best practice requirements
• Maintaining and building on the network of relationships with other statutory and voluntary agencies, and the local community.
• Reviewing and developing working practices to ensure they are in line with St Mungo’s policies and procedures, and that the best possible service is provided to St Mungo’s clients.
• Ensure that residents receive high-quality support, care and advice to clients that is focused on their strengths and goals and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centered planning.
• Monitor and give feedback on the service’s income and expenditure in line with service budgets.
• Interrogate quantitative and qualitative data and produce high quality reports for a variety of audiences including commissioners.

About you

We are looking for a committed & inspiring Service manager with Hostel/ Service management experience with a can-do attitude and interest in continued service improvement.

You should be an excellent communicator and problem-solver, as well as demonstrating a high level of emotional intelligence & resilience in relation to the support of the staff team and high need female only client group.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 7th July 2025

Interview and assessments on: 24th July 2025