WMS Support Analyst

NXA Talent LTD; Doncaster; Presencial; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

NXA Talent LTD is seeking an experienced WMS Integration Support Engineer to provide overnight support for Blue Yonder Discrete WMS (BY WMS) in a busy warehouse environment in South Yorkshire. The role focuses on stability, availability, and performance of the BY WMS and its integrations, monitoring both front-end and back-end processes.

You will diagnose issues, monitor interfaces, support interfaces, and collaborate with operations to minimise disruption.

Formación

• Experience supporting Blue Yonder Discrete WMS (BY WMS).
• Understanding front-end/back-end BY WMS architecture.
• Experience monitoring and diagnosing WMS integrations.
• Strong communication with technical and operational stakeholders.

Responsabilidades

• Provide technical support for Blue Yonder Discrete WMS during overnight operations.
• Monitor and maintain BY WMS integrations with connected systems.
• Diagnose, resolve application and integration issues.
• Support front-end WMS functionality and back-end processing.
• Monitor queues, jobs and services to ensure processing.
• Analyze logs and performance to identify root causes.
• Escalate complex issues to development teams or vendors.
• Perform overnight health checks and proactive monitoring.
• Support releases, maintenance and planned changes.
• Document incidents and resolutions.
• Collaborate with warehouse operations and IT teams to maximise availability.
• Identify opportunities to improve system reliability and processes.

Conocimientos

Blue Yonder WMS expertise

Night shift operations

Analytical problem solving

Stakeholder communication

Herramientas

Blue Yonder WMS Interfaces

Descripción del empleo

WMS Integration Support Engineer (Nights)

Location: South Yorkshire (On-site - 5 days per week)

Working Pattern

• Sunday to Thursday, 10:00pm - 6:00am
• Overtime available

About the Role

NXA Talent are working with a long standing client in the search for an experienced WMS Integration Support Engineer who will provide overnight support for their Blue Yonder Discrete WMS (BY WMS) environment. This is a business critical role responsible for ensuring the stability, availability and performance of our warehouse management system and its integrations.

Working within the IT team, you will monitor and support both the front-end application and the back-end processes that underpin our warehouse operations. You will be responsible for diagnosing and resolving technical issues, monitoring integrations, supporting interfaces and working with operational teams to minimise disruption to warehouse activity.

This role requires an individual with hands on experience of Blue Yonder Discrete WMS, who understands both the functional operation of the application and the technical architecture that supports it.

Key Responsibilities

• Provide technical support for the Blue Yonder Discrete WMS environment during overnight operations.
• Monitor and maintain integrations between BY WMS and connected business systems.
• Investigate, diagnose and resolve application and integration issues.
• Support both front-end WMS functionality and back-end processing.
• Monitor interface queues, scheduled jobs and system services to ensure successful processing.
• Analyse application logs, integration failures and system performance to identify root causes.
• Escalate complex technical issues to development teams or third-party vendors where required.
• Perform overnight system health checks and proactive monitoring.
• Support system releases, maintenance activities and planned changes.
• Produce clear documentation for incidents, resolutions and recurring issues.
• Work closely with warehouse operations and wider IT teams to ensure maximum system availability.
• Identify opportunities to improve system reliability and support processes.

Essential Skills & Experience

• Proven commercial experience supporting Blue Yonder Discrete WMS (BY WMS).
• Strong understanding of both the front-end application and back-end architecture of BY WMS.
• Experience supporting WMS integrations and troubleshooting interface issues.
• Knowledge of warehouse management processes and distribution centre operations.
• Experience analysing application logs and diagnosing technical issues.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities within a fast-paced operational environment.
• Excellent communication skills with both technical and operational stakeholders.
• Ability to work independently on permanent night shifts