WM Pensions Fund -Customer Service Assistant

Adecco; Birmingham; On-site; GBP 1,000; Full time

Job summary

A leading Pensions Fund seeks a dedicated Customer Service Assistant in Birmingham. The role involves responding to various inquiries, processing member records, and managing customer complaints. Ideal candidates should be passionate about customer service and have a good understanding of pension regulations.

Qualifications

• Strong communication skills both verbal and written.
• Good awareness of pension regulations.
• Experience in handling sensitive situations.

Responsibilities

• Respond to inquiries via phone, email, and face-to-face.
• Process amendments to member records efficiently.
• Manage customer complaints with care.

Skills

Customer Service

Communication

Empathy

Time Management

Job description

WM Pensions Fund -Customer Service Assistant

Join Our Team as a Pensions Fund - Customer Service Assistant!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your efforts make a real difference? If so, we have an exciting opportunity for you! Our client, a leading Pensions Fund, is seeking a dedicated Customer Service Assistant to join their team.

Location: Wolverhampton

Working hours: Monday to Friday 9 am to 5 pm

Hourly rate: £13.26 per hour

Key Responsibilities:

As a Customer Service Assistant, you will:

Respond to phone calls, emails, and face-to-face inquiries with professionalism and empathy.
Provide timely and accurate information to members about the Fund and their benefits.
Process amendments to member records and handle a variety of correspondence efficiently.
Manage customer complaints with care, ensuring escalations are addressed appropriately.
Assist members in utilising our web portal and ensure they have access to the right information.
Maintain high standards of work quality through regular monitoring and review processes.
Participate in training and development opportunities to enhance your skills.What We're Looking For:

A commitment to delivering excellent customer service with a positive attitude.
Strong communication skills, both verbal and written, to interact effectively with a diverse range of customers.
Good awareness of pension regulations and the impact they have on members.
The ability to work under pressure and meet strict deadlines.
Experience in handling sensitive situations, showing empathy and professionalism.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Job Info

Job Title:

WM Pensions Fund -Customer Service Assistant

Company:

Location:

Birmingham, West Midlands

Posted:

Closes:

Jul 14th 2025

Sector:

Administration

Contract:

Temporary

Hours:

Full Time

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