WKO Client Office Middle Office Associate

TN United Kingdom; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a KYC Middle Office Associate to join their dynamic Front Office team in Bournemouth. This role offers a unique opportunity to develop new skills while managing the onboarding of new customers and maintaining exceptional KYC records. You will be the primary contact for clients, ensuring that all processes are efficient and compliant with regulatory standards. If you thrive in a fast-paced environment and enjoy building strong relationships, this position is perfect for you. Join a forward-thinking company that values inclusivity and professional growth.

Qualifications

• Strong communication and conflict resolution skills are essential.
• Knowledge of KYC/Compliance/AML standards is required.

Responsibilities

• Manage the KYC book of work for new business and renewals.
• Build partnerships and eliminate roadblocks with internal partners.
• Ensure compliance with AML and corporate due diligence requirements.

Skills

Communication Skills

Conflict Resolution

Interpersonal Skills

Client Focus

Time Management

KYC/Compliance/AML Knowledge

Financial Industry Knowledge

Job description

WKO Client Office Middle Office Associate, Bournemouth

Client:

Location:

Bournemouth, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

9c07097cd170

Job Views:

8

Posted:

04.04.2025

Expiry Date:

19.05.2025

Job Description:

Are you interested in developing new skills in an inclusive and fast-growing team?

As a KYC Middle Office Associate within our Front Office team, you will serve as the primary contact and expert on onboarding new customers, handling additional business requests, and renewing existing customer KYC records. Your role will involve facilitating KYC execution across all teams, including new business and renewals, as well as remediation activities. You will establish strong relationships with both our internal and external customers, ensuring that the KYC component of the client onboarding process is exceptional, efficient, and world-class.

Job responsibilities

• Manage the KYC book of work New Business/Renewals for your designated Front Office sub-LOB to prioritise active requests, providing status updates of key onboardings while managing the end-to-end process.
• Be aware of business forward planning.
• Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
• Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence.
• Ensure all information to and from our clients is accurate, complete, and compliant with AML, local, and corporate due diligence requirements.
• Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC.
• Stay up to date on any changes to processes and procedures, regulatory changes, and ensure impacts are communicated to our business partners.
• Manage personal workload and priorities ensuring timely escalation of key risks/issues to management.
• Identify and execute process improvements, providing guidance and support on key process and technology initiatives to the business.
• Work as a role model to peers and drive training and sharing of good practices.
• May lead peers engaged on the same portfolio.
  

Required qualifications, capabilities, and skills

• Strong written and oral communication skills with experience in conflict resolution.
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers.
• Client-focused while maintaining a strong controls mindset.
• Proactive and flexible approach to personal workload and wider team targets.
• Effective at managing time appropriately and organizing workload for maximum productivity.
• Working knowledge of KYC/Compliance/AML standards.
• Sound understanding of the financial industry.
• Knowledge of multiple client types (Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies).
  

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Created on 04/04/2025 by TN United Kingdom