Witness Care Officer (Part Time) - 12 Month Fixed Term Contract

Gwent Police; Pontypool; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A regional policing service in Wales is looking for a Witness Care Officer to guide victims and witnesses through the Criminal Justice process. This hybrid role offers excellent learning opportunities and a supportive working environment. Experience in communication and empathy are crucial, and Welsh language skills are desirable. This is a fixed-term position for 12 months with various benefits including generous annual leave and access to wellness programs.

Benefits

Generous annual leave

Employee Assistance programme

Free access to on-site gyms

Discounts via the Blue Light Scheme

Cycle to Work Scheme

Flexible working opportunities

Local government pension scheme

Generous maternity/paternity leave

Qualifications

• Ability to support victims and witnesses through the Criminal Justice process.
• Strong communication and advisory skills.
• Welsh language skills are desirable.

Responsibilities

• Contact victims and witnesses according to the Witness Care Framework.
• Maintain contact at each key stage of the Criminal Justice process.
• Provide information, advice, and assistance as a liaison.

Skills

Empathy

Communication

Organizational skills

Welsh language skills

Job description

Are you ready for a rewarding Career? To enable us to deliver outstanding policing for everyone, we need a diverse workforce with a range of skills and abilities to deliver a first-class service to the communities of Gwent.

Role Overview

Are you an empathetic and caring individual looking for a career in supporting victims and witnesses of crime? Our Victim Services Department are recruiting Victim and Witness Care officers to help guide those affected by crime through their criminal justice journey. The role is hybrid and offers excellent learning opportunities for those who want to progress in this area of work and policing.

As a Witness Care Officer, you will contact victims and witnesses in accordance with the Witness Care Framework and maintain contact at each key stage of the Criminal Justice process.

Witness Care Officers offer a client-focused service, providing information, advice, practical assistance and will act as a liaison to victims and witnesses, the courts, Crown Prosecution Service and other agencies.

If you would like any more information about the role, please contact Kerry Davies in the Victim Care Hub.

The fixed term contract duration is a period of 12 months or earlier, should the departmental review conclude that the FTC is no longer required in less than 12 months time.

Internal staff will also be prioritised.

How To Apply

If you think you have the skills and passion for this role, please click the link below to view the role profile. If you think this is the role for you, please complete an application, evidencing against the required attainments.

What Are Our Benefits

• Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays
• Employee Assistance programme and a range of wellbeing support programmes
• Free access to on-site gyms
• Discounts from various retailers via the Blue Light Scheme and Vectis Card
• Cycle to Work Scheme
• Hybrid/Agile working (role dependant)
• Flexible working opportunities
• Local government pension scheme
• Range of support networks
• Generous maternity/paternity and adoption leave entitlements
• Generous sick pay provisions
• Option to become a member of UNISON, the public service union

Diversity and Welsh language

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for underrepresented groups. To find out more please email Brian & Clare via [e-mail] or visit our positive action page here: Positive Action | Gwent Police.

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.

Disability Confident Employer

We are recognised as a disability confident employer, we aim to recruit and retain disabled people, and people with health conditions, for their skills and talent. You can indicate on your application form whether you require any support or adjustments to enable you to do the job, or to assist you with your application.

Please note: We are actively recruiting for Welsh speakers. Welsh fluency is desirable.