Wireless Network Support Team Lead – London

Adecco (Portugal); City Of London; On-site; GBP 50,000 - 55,000; Full time

Job summary

Adecco in London is seeking a Wireless/WiFi Network Support Team Lead to manage the day-to-day Service Desk and lead a team of four Network Support Engineers. This office-based role focuses on delivering incidents and service requests within SLA, while driving service quality and customer satisfaction.

You will mentor engineers, handle escalations, and coordinate high-priority incidents, maintaining thorough documentation and continuing improvement across the support function.

Qualifications

• Experience leading a network support team.
• Strong networking and Wi‑Fi troubleshooting skills.
• Hands-on management of service desk and SLA targets.
• Experience with escalations and customer communication.
• Office-based role in Central London.

Responsibilities

• Lead daily Service Desk operations.
• Mentor and develop a team of Analysts and Engineers.
• Ensure incidents and requests are handled within SLA.
• Coordinate responses to high-priority incidents.
• Maintain documentation and ticket quality; support recruitment/onboarding.

Skills

WiFi troubleshooting

LAN/WAN

TCP/IP

DNS

DHCP

VLANs

VPNs

Service desk

Team leadership

Incident management

Job description

Adecco in London is seeking a Wireless/WiFi Network Support Team Lead to manage the day-to-day Service Desk and lead a team of four Network Support Engineers. This office-based role focuses on delivering incidents and service requests within SLA, while driving service quality and customer satisfaction.

You will mentor engineers, handle escalations, and coordinate high-priority incidents, maintaining thorough documentation and continuing improvement across the support function.