Wine Bar General Manager

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a vibrant team at a renowned bar in London. This hands-on role requires a passion for hospitality, exceptional organizational skills, and a commitment to maintaining high standards. You will oversee daily operations, manage staff, and ensure an outstanding customer experience. With opportunities for professional growth and a supportive work environment, this position is perfect for those looking to make a positive impact in the hospitality sector.

Benefits

Competitive salary

Performance-based bonuses

Professional growth opportunities

Staff discounts on food and beverages

Supportive working environment

Qualifications

• Proven experience in hospitality management, especially as a General Manager.
• Strong knowledge of front-of-house and kitchen operations.

Responsibilities

• Oversee bar and kitchen staff, ensuring efficient operations.
• Manage financial operations, including budgeting and cost control.

Skills

Leadership

Team Management

Operational Management

Financial Management

Customer Service

Menu Development

Communication Skills

Problem-Solving

Job description

We are seeking an experienced and dynamic General Manager to lead our team at Dave's Bar. The ideal candidate will possess a strong background in both front-of-house and kitchen management, ensuring seamless coordination between all areas of the bar. This is a hands-on role that requires a passion for hospitality, exceptional organizational skills, and a commitment to maintaining the high standards that our patrons expect.

Key Responsibilities:

1. Leadership & Team Management: Oversee and manage all bar and kitchen staff, ensuring efficient and effective operations. Foster a positive and collaborative work environment. Conduct regular staff meetings to communicate goals, updates, and address any issues. Hire, train, and develop staff, ensuring high levels of customer service and food quality.
2. Operational Management: Ensure smooth daily operations, coordinating between front-of-house and kitchen teams. Monitor and manage inventory, placing orders for food, beverages, and supplies as needed. Maintain high standards of hygiene and health & safety in all areas of the bar. Develop and implement operational policies and procedures to enhance efficiency.
3. Customer Experience: Ensure an exceptional customer experience by maintaining a high standard of service. Handle customer inquiries, complaints, and feedback professionally and promptly. Engage with guests to ensure satisfaction and promote repeat business.
4. Financial Management: Oversee financial operations including budgeting, forecasting, and financial reporting. Manage cost control and profitability, ensuring financial targets are met. Analyze financial performance and implement strategies to increase revenue.
5. Menu Development & Wine Selection: Collaborate with the kitchen team on menu development, focusing on quality British cuisine. Curate an extensive wine list that complements our food offerings. Organize and promote special events, wine tastings, and seasonal menu changes.

Qualifications:

1. Proven experience as a General Manager or in a similar managerial role within the hospitality industry.
2. Strong knowledge of both front-of-house and kitchen operations.
3. Excellent leadership and interpersonal skills.
4. Strong organizational and multitasking abilities.
5. Financial acumen with experience in budgeting and cost management.
6. Passion for quality food and wine, with knowledge of British cuisine and wines being a plus.
7. Excellent communication and problem-solving skills.

What We Offer:

1. Competitive salary and performance-based bonuses.
2. Opportunities for professional growth and development.
3. A supportive and vibrant working environment.
4. Staff discounts on food and beverages.
5. The chance to lead a passionate team in one of London's most iconic locations.

Who we’re looking for

At Howden, we value diversity — there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share our values:

• Our successes have come from individuals brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference, at work and beyond.

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in areas they care about most: personal development, volunteering, fundraising for charity, or creating innovative insurance products that address societal challenges.

We believe that a healthy work-life balance is essential. When you're happy and healthy at home, you're more likely to be fulfilled at work — and vice versa. We strive to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we see our people as our chief competitive advantage. We treat colleagues, candidates, clients, and partners with equality, fairness, and respect — regardless of age, disability, race, religion, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We are committed to becoming a more sustainable organization. This involves caring for our people and the environment, conducting good business, and making a positive impact globally. Our policies and review systems support this goal. Learn more about our sustainability initiatives on our website.