Winchester Store Crew

FatFace; Winchester; On-site; GBP 12,000 - 18,000; Part time

Job summary

Join a leading retail company as a Store Crew member in Winchester, where you'll greet customers, provide excellent service, and assist with sales and stock management. This part-time role focuses on creating a positive shopping experience and includes various benefits like holiday allowance and discounts. Ideal for individuals who are enthusiastic, team-oriented, and customer-focused.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Access to Perkbox platform

Access to THRIVE learning system

Dental insurance (employee funded)

Pension scheme

EAP support services

Sick pay allowances

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Desirable customer service experience but not essential.
• Excellent interpersonal and communication skills.
• Confidence to take initiative and work independently.

Responsibilities

• Greet and thank customers warmly, ensuring memorable experience.
• Provide exceptional service, helping customers find suitable products.
• Process sales, orders, and refunds efficiently at the tills.

Skills

Customer service experience

Interpersonal skills

Communication skills

Positive attitude

Time management skills

Job description

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Job: Store Crew

Location: Winchester

Job Type: Permanent, Part-time (8 hours: 13:00 - 17:00 Thursday and 12:00 - 16:00 Saturday)

Who are we? For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.

Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You are attentive to customer needs and will have the opportunity to learn about our products to assist effectively.

Role Responsibilities

1. Greet and thank customers warmly, ensuring they have a memorable experience.
2. Provide exceptional service, helping customers find products that suit them for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries and stock replenishment on the shop floor.
5. Maintain general housekeeping and tidiness of the shop floor and back of house.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Follow all company policies and GDPR procedures.

Competencies

1. Deliver excellent customer service focused on customer satisfaction.
2. Show enthusiasm and commitment to the FatFace brand, embodying its values.
3. Align with the company’s social and environmental missions and act accordingly.
4. Provide a genuine and authentic customer approach.
5. Act with integrity and show interest in others.
6. Respect and value team members at all levels.
7. Participate actively in team activities.
8. Use humour appropriately to build relationships.
9. Offer alternative purchasing options across channels.
10. Maintain operational standards including handling deliveries, VM, health and safety, and stock management.

Experience

1. Customer service experience is desirable but not essential.
2. Excellent interpersonal and communication skills.
3. Positive attitude and ability to work under pressure.
4. Confidence to take initiative and work independently.
5. Team-oriented mindset.
6. Good time management skills.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox platform access from day one, offering discounts, wellbeing content, and more.
• Access to THRIVE learning system with extensive resources.
• Dental insurance (employee funded).
• Pension scheme.
• EAP support services.
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.