WIN04049 B&Q Totton Customer Service Home Delivery Driver

Wincanton; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Home Delivery Driver in Southampton. The role involves providing excellent customer service, delivering goods, and adhering to safety regulations. Candidates must have a valid Class 2 licence and be flexible regarding shifts. Benefits include training, pension schemes, and a discount card.

Benefits

20% discount card at B&Q

Employee Assistance Programme

Uniform provided

Access to a pension scheme

Qualifications

• Valid Class 2, CPC, and Digi Card licenses are required.
• Previous retail and commercial driving experience preferred.
• Must have excellent customer service skills.

Responsibilities

• Ensure timely deliveries and build rapport with customers.
• Complete documentation in line with customer legislation.
• Conduct dynamic risk assessments and ensure Health & Safety compliance.

Skills

Customer service

Time management

Attention to detail

Education

Class 2 licence

CPC licence

Digi Card

Job description

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WIN04049 B&Q Totton Customer Service Home Delivery Driver, Southampton

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Client:

Wincanton

Location:

Southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

760095119412

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Key Responsibilities:

• Provide a professional driving service and meet and exceed the expectations of our customers.
• Ensure the customer promptly receives their deliveries in excellent condition every time.
• Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face
• Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner.
• Ensure correct and accurate completion of documentation in line with customer legislation and company policies and procedures.
• Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting.
• Ensuring compliance with Transport driving regulations and working time regulations
• Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement.

Experience & Qualifications

• You must hold an in date valid Class 2 licence.
• You must hold an in date valid CPC licence.
• You must hold an in date Digi Card.
• You must have no more than 6 points on your current licence.
• Be smartly presented at all times and have excellent customer service skills and be detail focused.
• Be flexible in relation to shifts and duties with excellent time-keeping.
• Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton.
• Previous retail and commercial driving experience is desirable.
• Multi drop experience is desirable.
• DBS check will be undertaken.

Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.

We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.

Benefits include:

• B&Q 20% discount card (once completing satisfactory probationary)
• Employee Assistance Programme
• Training and development opportunities including Customer Service training, management training programmes, management opportunities.
• Uniform
• Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.

These are just some of the reasons which make Wincanton a great place to work!