Wills & Estates Legal Assistant — Client Care Pro

Thompson Smith And Puxon; Colchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

22 days annual leave + Bank Holidays

Death in service and group income 보호

Job summary

Thompson Smith and Puxon in Colchester is seeking a Legal Assistant to support the Wills and Estates team on a full-time, permanent basis. You will work closely with a Senior Solicitor/Director, handling a busy private client caseload with empathy and professionalism.

This role focuses on delivering an exceptional client experience, coordinating matter progression, and ensuring documents are prepared, filed, and managed with accuracy while maintaining strict confidentiality.

Qualifications

• Experience in a legal support role, ideally within Wills and Estates / Private Client
• Excellent communication skills, with the ability to engage with clients confidently and empathetically
• High attention to detail and strong organisational skills
• The ability to manage a busy workload and prioritise effectively
• A proactive, solutions-focused approach
• A professional, positive, and approachable manner

Responsibilities

• Client care & relationship management: act as primary contact for clients with warm, professional service
• Matter support & coordination: support day-to-day management, prepare and proofread documents, manage diaries and deadlines
• Private Client casework support: assist with wills, trusts, Powers of Attorney, probate, and estate docs
• Billing & financial administration: assist with bills, payments, and ensure compliant client files

Skills

Client care

Communication skills

Attention to detail

Organisational skills

Proactive problem-solving

Team player

Education

Experience in legal support role (Wills/Estates/Private Client)

Tools

Case management systems

Job description

Thompson Smith and Puxon in Colchester is seeking a Legal Assistant to support the Wills and Estates team on a full-time, permanent basis. You will work closely with a Senior Solicitor/Director, handling a busy private client caseload with empathy and professionalism.

This role focuses on delivering an exceptional client experience, coordinating matter progression, and ensuring documents are prepared, filed, and managed with accuracy while maintaining strict confidentiality.