Will Writer — In House

Farewill; Maidenhead; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

An innovative firm is seeking passionate Will Writers to join their dynamic team. This role offers the opportunity to support customers through the will-writing process, ensuring a warm and professional experience. You'll draft clear and legally sound wills, manage customer queries, and collaborate with a dedicated team. With a focus on customer care and legal accuracy, this position allows you to make a meaningful impact while enjoying a flexible hybrid working environment. Join a forward-thinking company that values diversity and aims to transform how we deal with death.

Benefits

25 Days Holiday + Bank Holidays

X2 Life Assurance

Pension Scheme

Access to internal development schemes

Hybrid flexible working

Qualifications

• Experience in legal administration or relevant higher education qualifications.
• Prior experience drafting wills or relevant professional qualifications.

Responsibilities

• Guide customers through the will-writing process over the phone and email.
• Draft accurate and legally sound wills tailored to individual needs.

Skills

Legal Administration

Customer Support

Attention to Detail

Communication Skills

Organizational Skills

Education

Paralegal Qualification

Law Degree

Tools

Will Suite

Job description

Will Writer (all levels)

Contract: Full-time, Permanent

Location: Haggerston, London OR Maidenhead, Berkshire (Hybrid – 3 days on-site, 2 days from home)

Salary: £30,000 (Junior), £33,600 - £36,000 (Senior depending on experience)

About us

It's inevitable that all of us are going to deal with death at some time in our lives. It’s a fundamental, tragic part of what it is to be human. But the services that should be supporting us haven’t changed in decades. From writing your will to planning a funeral or organising probate, the way we deal with death can be complicated and expensive. Instead of feeling supported, people feel lost.

But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter, and friendlier. Now we’re the UK’s biggest will writer, and help our customers pledge over £300 million to charities through gifts left in their wills.

We’ve also joined the Dignity Group - one of the major providers of funeral services in the UK. Together, we’re on a mission to change the way the world deals with death. It’s no small task - and we’re looking for fantastic Will Writers to help us do it.

The role

We are looking for brilliant people to join our Wills Team. You will be responsible for providing the best possible experience to our customers.

At Farewill, we provide a variety of wills—over the phone, online, simple, and complex. This means you will be handling a variety of tasks for customers with different needs, including speaking to customers deciding whether to use our service, drafting wills conducted over the phone, and supporting with follow-up questions. Occasionally, you will be called upon to support other areas of the legal services function.

You will have a great telephone manner and knowledge to provide the best experience to our thousands of will customers.

Whether you’re an experienced will writer or come from a legal background but are looking to start in the will-writing world, this is an opportunity to make a real difference.

Key Responsibilities

Will-Writing Support

• Guide customers through the will-writing process over the phone and email, providing professional and empathetic support.
• Use Will Suite to draft clear and legally sound wills tailored to individual needs.

Drafting & Accuracy

• Conduct thorough fact-finding calls to understand customers' wishes and needs for their will.
• Draft wills that are accurate, legally correct, and error-free.
• Deliver quality work while meeting key KPIs for both quality and quantity.

Case Management

• Ensure all cases are closed within five working days once customers confirm their understanding and satisfaction.
• Respond to customer queries promptly via phone or email, ensuring accurate communication.
• Escalate complex cases or complaints as necessary to uphold service standards.

Collaboration & Flexibility

• Work as part of a small, dynamic team, adapting to business needs as required.
• Senior Will Specialists will support and mentor junior team members to help develop their skills.

What We’re Looking For

• Passion for supporting customers and charities, eager to join a dynamic environment and make a meaningful impact.
• Junior roles: prior experience with legal administration or relevant higher education qualifications (e.g., paralegal, law degree).
• Senior roles: multiple years’ experience drafting wills or relevant professional qualifications (e.g., Cilex, STEP).
• Excellent phone manner and written communication skills, with the ability to explain legal concepts clearly and empathetically.
• Meticulous attention to detail to ensure legal accuracy in all documentation.
• A customer-first mindset, offering support through sensitive conversations with professionalism and care.
• Strong organisational skills and the ability to manage multiple customers.
• Hunger to learn and continue developing knowledge.

What We Offer

• Annual salary of £30,000 - £36,000 depending on experience.
• 25 Days Holiday + Bank Holidays.
• X2 Life Assurance.
• Pension Scheme.
• Hybrid flexible working (3 days in office).
• Access to internal development schemes.

Next Steps

To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.

Equality, Diversity and Inclusion Statement

Our vision is to connect with our clients, colleagues, company, and communities based on our principles while celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

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