Wildix & Puzzel Support Engineer – Hybrid, Manchester

Focus Group; Swinton; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working model

Comprehensive training programs

Job summary

A dynamic tech firm is seeking a Wildix Support Engineer to join their growing team in Manchester. This hybrid role involves providing technical support for Wildix and Puzzel systems while managing escalations and troubleshooting VoIP issues. The ideal candidate has experience with contact center technologies and possesses strong analytical and communication skills. Offering a competitive salary of £30,000 - £38,000, this position provides an excellent opportunity for professional growth in a supportive environment.

Qualifications

• Experience with VoIP/telephony systems, preferably Wildix.
• Familiarity with cloud-based contact center solutions like Puzzel.
• Solid understanding of networking fundamentals including SIP and RTP.

Responsibilities

• Provide 1st and 2nd line support for Wildix and Puzzel systems.
• Manage escalations and complex incidents.
• Maintain comprehensive support documentation.

Skills

VoIP experience

Networking fundamentals

Strong communication skills

Analytical mindset

Tools

Wildix

Puzzel

CRM integrations

Job description

A dynamic tech firm is seeking a Wildix Support Engineer to join their growing team in Manchester. This hybrid role involves providing technical support for Wildix and Puzzel systems while managing escalations and troubleshooting VoIP issues. The ideal candidate has experience with contact center technologies and possesses strong analytical and communication skills. Offering a competitive salary of £30,000 - £38,000, this position provides an excellent opportunity for professional growth in a supportive environment.