WIC Customer Service Specialist

ZipRecruiter; Lancaster; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company is looking for a Customer Service Specialist to join their WIC/Health and Nutrition program. This full-time role involves supporting clients through phone calls, appointment scheduling, and eligibility verification. Ideal candidates should possess a high school diploma and be bilingual in English and Spanish, with a commitment to a supportive and empowering work culture. Comprehensive benefits, including a sign-on bonus and paid parental leave, are offered.

Benefits

Sign-on bonus

Medical, Dental & Vision coverage

403(b) plan

Life Insurance

Generous PTO days annually

Paid parental leave

Tuition reimbursement

Employer-assisted first-time homebuyer program

Qualifications

• WIC experience preferred.
• Proficient in word processing and computer skills.
• Commitment to fostering a trauma-informed, empowering culture.

Responsibilities

• Answer incoming calls and respond to voicemails.
• Schedule participant appointments for clinics.
• Perform anthropometric and hematological measurements.

Skills

Bilingual in English and Spanish

Communication

Computer skills

Education

High school diploma or GED

Job description

Job Description

JOB SUMMARY

Position Title: Customer Service Specialist

Program: WIC/Health and Nutrition

Classification: Non-Exempt/Full Time

DUTIES AND RESPONSIBILITIES

Call Center:

• Answer incoming calls using a multi-line phone system and respond to voicemail messages
• Schedule participant appointments for clinics
• Process online applications and referrals from community partners
• Provide referrals to community resources

Reception Area:

• Greet clients arriving for appointments and complete check-in process
• Issue electronic benefits to participants
• Promote a breastfeeding-friendly environment and stay proficient in breastfeeding curriculum

Income Eligibility:

• Check adjunct eligibility in the statewide database
• Verify household income and determine eligibility

Lab:

• Perform anthropometric and hematological measurements following standard procedures
• Observe universal precautions and comply with OSHA standards

Other duties as assigned, including flexible clinic assignments.

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma or GED required
• WIC experience preferred
• Bilingual in English and Spanish required
• Proficient in word processing and computer skills
• Commitment to fostering a trauma-informed, empowering culture

**Please see attached for full job description**

We value our team by aligning employees with our mission. We offer purpose-driven work with a focus on work-life balance. Our benefits include:

• Sign-on bonus
• Medical, Dental & Vision coverage, 403(b) plan, Life Insurance, EAP
• Generous PTO days annually
• Paid parental leave
• Tuition reimbursement
• Employer-assisted first-time homebuyer program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, or genetic information.

Americans with Disabilities Act

Applicants and employees with disabilities must be able to perform essential duties with or without reasonable accommodations. Reasonable accommodations will be determined on a case-by-case basis in accordance with applicable law.