Whsct_Operations Quality Assurance Manager Band 5

Western Health And Social Care Trust; Omagh; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

HSC Pension Scheme

Annual leave: 27 days + 10 public/hols

Job summary

Western Health and Social Care Trust seeks an Operations Quality Assurance Manager to lead the decontamination services in HSDU, Endoscopy and community settings within Omagh. You will ensure compliance with MHRA and ISO 13485:2016, provide technical guidance, and deputise for the HSDU Deputy Manager as needed.

The role focuses on overseeing end-to-end decontamination processes, systems development, and maintaining quality standards while managing resources and staff across sites.

Qualifications

• University degree in management, business or clinical field with supervision experience in hospital/manufacturing.
• 5+ years in hospital/manufacturing with 2 years of supervision.
• Decontamination qualification or willingness to undertake within 2 years.
• Full driving license and access to a car for Trust-wide duties.
• Ability to work across the Trust and unsocial hours as required.

Responsibilities

• Oversee all aspects of the decontamination process including collection, washing, disinfection, drying, packing and sterilizing of instruments and endoscopes.
• Make and implement department decisions to ensure efficient running of the department.
• Develop, implement and monitor quality systems across HSDU, Endoscopy and community settings.
• Manage resources, including HR, within the HSDU; maintain staff rota covering all hours.
• Draft budget estimates and monitor expenditure and manpower levels.
• Generate monthly/annual activity reports highlighting productivity.
• Participate in procurement decisions for instruments, equipment and supplies.

Skills

Quality assurance

Operations management

Staff supervision

Data analysis

Auditing

Decontamination

Education

Management / clinical degree

Decontamination qualification (or willingness to undertake within 2 years)

Tools

Databases

Spreadsheets

Job description

Job Title and Band

Operations Quality Assurance Manager

Department / Directorate

HSDU, Professional Nursing, Midwifery and AHP Directorate

Location

Omagh Hospital and Primary Care Complex

Job Summary

As a member of the Decontamination Team the post holder will take responsibility for the operational work of decontamination services within the hospital setting inclusive of HSDU, Endoscopy and the community Northern sector. He/she will be required to provide advice/technical assistance on all aspects of the decontamination process carried out within the HSDU, Endoscopy and Community setting. He/she will deputise for the HSDU Deputy Manager when is necessary. He/she will ensure that all decontamination processes within HSDU, Endoscopy and community setting are in line with requirements laid down by the Medicines and Health Care Regulatory Agency and ISO 13485:2016.

Main Responsibilities

Oversee all aspects of the decontamination process including the collection, washing, disinfection, drying, packing and sterilizing of all instruments and endoscopes.

Make and implement department section decisions on a day-to-day basis to ensure efficient running of the Department as and when necessary.

Participate in developing, implementing and monitoring systems to ensure that quality is maintained throughout the decontamination process.

Participate in the management of all resources, including human resources within the HSDU.

Maintain a staff rota for all work staff ensuring that all hours are adequately covered, including bank holidays, weekends, etc.

Participate in the formulation of budget estimates and help control budget expenditure and manpower levels in the operation of Decontamination Services.

When required provide detailed activity reports for each department on a monthly/annual basis highlighting areas of increased productivity.

Participate in matters relating to the purchase/suitability of instruments, equipment and supplies necessary for the delivery of the service.

Take an active role in maintaining the ISO Quality Accreditation award (ISO 13485:2016) and the registration with the Medicines and Healthcare products Regulatory Agency (MHRA).

Manage staff to ensure that good work practices and standards are maintained at all times, overcoming any barriers and creating opportunities for staff to communicate effectively at all levels and encouraging exchange of views.

Ensure that all department staff are aware of the issues of Clinical Governance and the quality standards demanded by Clinical Governance.

Assist in the risk management system, updating any new identified risks and determining action to reduce risk alongside the management structure of the department.

Ensure that handling techniques are correct and procedures are adopted to ensure that adequate care is being taken of expensive delicate instruments.

Ensure that random quality sampling work has been completed, and documented records for statistical analysis are completed.

Maintain audit schedule and undertake audits as per documented Audit schedule, evaluate audits undertaken of the various work areas to ensure compliance to the standards and determine any necessary individual or team training requirements.

Participate in the selection and interviewing of staff in accordance with procedures laid down and approved by the HSC.

Ensure that any complaint, non conformance received into or in the department is reported, recorded and documented in accordance with the requirements of the quality management system and organizational requirements, ensuring that a satisfactory response is made in a timely fashion.

Monitor equipment performance and standards; assist in maintaining records of all maintenance of equipment ensuring this information is easily retrievable on request. Report any faults and breakdowns of equipment used to the relevant personnel.

Participate in the maintenance of the computerised tracking programme, including the administration module, ensuring that all items used in the delivery of the service can be identified and traced to patient level.

Ensure that staff understand the requirements of the IT System to enable the tracking of equipment.

Ensure that new staff are allocated a mentor and provide support to the mentors by undertaking certain aspects of the training i.e. support the E.learning package and competency assessed induction programme.

Co-ordinate and implement alongside the deputy manager systems of continual staff training within the department and assist in maintaining training records of each staff member.

Review at least annually, the performance of immediately subordinate staff, provide guidance on personal development requirements and initiate where appropriate further training.

Ensure that effective Health and Safety arrangements operate within the department and that all staff reporting to them understands and carries out their health and safety responsibilities.

Ensure that hygiene standards and techniques for working within a controlled environment are maintained at an appropriate level.

Ensure that the system of environmental quality control monitoring is carried out at the specified dates/times and that all results are fully reported on and any necessary corrective action is taken and approved by the HSDU Deputy Manager kept fully informed.

Recommend change where appropriate in consultation with the deputy manager, with regard to the level of service being provided.

Maintain good relationships and morale amongst staff reporting to him/her, communicating effectively with the team in a timely manner, ensuring robust systems exist and staff feel informed.

Participate in all aspects of documentation filing ensuring all records are updated and maintained.

Organise and participate in management review group meetings on all matters relating to the quality and provision of service.

General Duties

Participate in the computerised system of information established within the department.

Be actively committed to continual professional development and provide evidence of this commitment by the provision of a personal development/training portfolio.

Take responsibility for the maintenance of agreed quality standards in line with the IPC policies.

Observe Fire Safety Regulations and the provisions contained within the Health and Safety at Work Act.

Ensure that adequate supplies of sterile items are always available to meet the needs of all Sterile Services users.

Delegate appropriate responsibility and authority to levels of staff within their control, whilst retaining appropriate responsibility and accountability for tasks delegated.

This job description is subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the post holder works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Director.

All staff are expected to display the HSC Values at all times.

Essential Criteria

• A university degree in management / business or clinical professional qualification and 1 years’ experiences in a hospital / manufacturing environment of which must include supervision of staff
• or Have a minimum of 5 years’ experience in a hospital / manufacturing environment, 2 years of which must include supervision of staff.
• **IN ADDITION TO ONE OF THE ABOVE** Applicants must hold an accredited qualification inclusive of Decontamination
• Note: If the candidate does not have a decontamination qualification they must be willing to undertake it within 2 years of employment
• Hold a current full driving license which is valid for use in the UK and have access to a car on appointment
• Ability to work across the Trust and unsocial hours as required.

Essential Criteria – Interview / Selection Stage

• Information analysis and analytical skills
• Demonstration of staff management skills
• Demonstration of involvement in service review/change
• Knowledge up to date knowledge of decontamination standards/guidelines
• Knowledge of monitoring and auditing quality standards
• Understanding assessment of work performance and yearly appraisal

Desirable Criteria

• Evidence of continuous professional development
• Knowledge / experience of using databases and spreadsheets
• Knowledge of decontamination practice within the WHSCT

Benefits

• Annual Leave and General Public holidays – On appointment 27 days plus 10 public holidays, After 5 years service 29 days plus 10 public holidays, After 10 years service 33 days plus 10 public holidays
• HSC Pension Scheme / HPSS Superannuation Scheme – Trust staff are automatically enrolled in the Health & Social Care Pension Scheme upon taking up employment within the HSCNI. Further information may be obtained from the HSC Pension Service Website at www.hscpensions.hscni.net. Applicants who are already members of the HPSS Superannuation Scheme may continue with their current arrangements.
• Human Resource Policies – The Trust offers a wide range of Human Resource Policies to underpin the value that is placed on our staff such as a range of Work Life Balance/Flexible Working Policies; Child Care Voucher Scheme etc. Further information is available on Trust website.

Values

• EXCELLENCE – we are committed to high quality, safety and accountability in our services to individuals, families and communities.
• COMMITMENT – we strive for working environments which promote growth and development, teamwork, pride, creativity, loyalty and trust.
• INTEGRITY – we believe integrity is the foundation for individual and corporate actions. We adhere to the values of honesty, openness and respect for all.
• EQUALITY – we promote equality and fairness for all.
• PARTNERSHIPS – we are committed to working in collaboration with services users, communities, policy makers, commissioners, trades unions and other service providers and to making co-production and co-design the basis for our service planning and delivery.
• EFFICIENCY – we will ensure our resources are used as efficiently and effectively as possible.

Equal Opportunities

The TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER