Whoosh Account Manager

Tesco; Welwyn Garden City; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Tesco is seeking a motivated Account Fulfilment Manager for its Whoosh rapid delivery service. This role involves managing relationships with 3rd party delivery couriers, ensuring compliance with KPIs, and driving growth through strategic performance enhancements. A commitment to operational excellence and collaboration is essential.

Benefits

Annual bonus scheme of up to 20% of base salary

Holiday starting at 25 days plus a personal day

Private medical insurance

Maternity and adoption leave at full pay

Free 24/7 virtual GP service

Qualifications

• Experience in account management within logistics.
• Familiarity with rapid delivery services.
• Project management experience is advantageous.

Responsibilities

• Manage primary contact between whoosh and logistics providers.
• Oversee day-to-day operations and KPIs with delivery partners.
• Develop strategies to enhance performance and troubleshoot challenges.

Skills

Account management

Logistics

Project management

Job description

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Whoosh is our Online rapid delivery service enabling customers to order and get their groceries delivered in as little as 20 minutes. We are in need of a motivated and enthusiastic Account Fulfilment Manager who will be the primary point of contact for the overall fulfilment operations with our existing and future 3rd party delivery couriers. You'll be the driving force behind growth, efficiency, and continuous improvement, working hand-in-hand with both existing and future courier partners. You’ll own these relationships—developing strategies that enhance performance, troubleshooting challenges with agility, and fostering strong collaboration across teams at every level, both internally and externally.

About the role

Whoosh is our Online rapid delivery service enabling customers to order and get their groceries delivered in as little as 20 minutes. We are in need of a motivated and enthusiastic Account Fulfilment Manager who will be the primary point of contact for the overall fulfilment operations with our existing and future 3rd party delivery couriers. You'll be the driving force behind growth, efficiency, and continuous improvement, working hand-in-hand with both existing and future courier partners. You’ll own these relationships—developing strategies that enhance performance, troubleshooting challenges with agility, and fostering strong collaboration across teams at every level, both internally and externally.

You will be responsible for

- Primary point of contact / owner between Whoosh and our 3rd party logistics (3PL) providers, managing day-to-day operations and performance to ensure KPIs and service level agreements (SLAs) are met.

- Ensure compliance with all regulatory requirements and company policies. - Maintain and build strong relationships with delivery partners, owning performance reporting, monitoring and analysing logistics KPIs, identifying areas for improvement and owning projects end to end to implement corrective actions

- Work with Fulfilment Lead to define and execute order volume distribution strategy across the network and work closely with Transport Manager to facilitate this across the network

- Own and manage regular business reviews with 3PL partners to assess performance and drive continuous improvement, including seasonal plans and peak periods.

- Identify areas for improvement with our 3rd party providers, both at doorstep and store collection, implement operational efficiencies to enhance service delivery.

- Provide regular insights and reports to stakeholders, using data to inform business decisions and support wider business plans.

- Develop and implement solutions to operational challenges, ensuring minimal disruption to services- working cross-functionally across Tech/Product teams.

- Tracking project milestones and deliverables, identifying and managing risks, issues and dependencies along with BAU performance metrics.

- Work cross-functionally across internal teams, including Operations; align and tracking against requirements to meet developing needs of business.

- Work closely with Fulfilment Lead to support negotiating contracts, working closely with Procurement, Legal and Finance for rates, and service terms with providers

You will need

Account management experience in logistics, rapid delivery or logistics, or courier operations experience within an aggregator or white label 3PL provider

Business change project management

Whats in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary


• Holiday starting at 25 days plus a personal day (plus Bank holidays)


• Private medical insurance


• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6weeks fully paid paternity leave


• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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