Wholesale & Metering Administrator

South West Water; Bournemouth; On-site; GBP 27,000; Full time

Job summary

A leading company in the water sector is seeking a Wholesale and Metering Administrator in Bournemouth. This full-time permanent role involves enhancing customer experiences and ensuring system updates. The ideal candidate will have strong communication skills, experience in customer contact, and proficiency in Excel, along with a competitive salary and excellent benefits.

Benefits

Generous holiday allowance plus bank holidays

Discretionary bonus

Competitive contributory pension

Share-save scheme

Various health benefits

Wellbeing support programs

Group discounts

Cycle to Work Scheme

Financial support services

Qualifications

• Experience in a Billing or Customer Contact environment.
• Proficiency in Microsoft Excel.
• Clear and concise communication skills.

Responsibilities

• Ensure updates to systems are completed and provide feedback to customers.
• Build relationships with external parties and ensure SLA compliance.
• Maximise meter reads through planning and analysis.

Skills

Communication

Customer awareness

Analytical skills

Education

GCSE grade A-C or equivalent in English and Maths

Tools

Microsoft Excel

Job description

Pennon Water Services, t/a Source for Business, is a national business water retailer delivering simple, accurate, and timely billing to approximately 100,000 customers through excellent customer service. We are committed to helping our customers lower water use and reduce costs.

As employees, we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best. We are looking for enthusiastic individuals to join our growing team and be part of our continued success.

Are you an experienced Administrator seeking a company that values its people, where you can make an impact? Are you an excellent communicator with a strong work ethic and a methodical approach?

We currently have an opportunity for a Wholesale and Metering Administrator based in Bournemouth. Joining us on a full-time permanent basis, you will receive a competitive salary of £26,299 per annum plus excellent benefits.

About the role

As our Wholesale & Metering Administrator, you will enhance our customers' meter reading and wholesale experience. Reporting to the Wholesale and Metering Team Leader, you will ensure our systems are up to date and provide feedback and resolutions to our customers.

What you’ll be doing:

• Ensuring updates to our systems are completed and providing feedback and resolution to our customers.
• Building relationships with external parties and ensuring SLA compliance.
• Maximising the number of meter reads received through planning, analysis, and reporting.
• Investigating accounts without meter readings and coordinating with internal and external parties to ensure readings are collected.
• Resolving issues from incorrect meter readings promptly and liaising with meter read contractors, the billing team, and other stakeholders to resolve queries.

What we are looking for:

• Educated to GCSE grade A-C or equivalent in English and Maths.
• Experience in a Billing or Customer Contact environment.
• Proficiency in Microsoft Excel.
• Clear and concise communication skills.
• Customer awareness, including geographical understanding.

What's in it for you:

We value our staff's support and commitment, offering ongoing development and training for a long-term career. As one of the largest companies in the South West and an Investors in People awardee, we provide an excellent benefits package including:

• Generous holiday allowance plus bank holidays.
• A discretionary bonus.
• Competitive contributory pension.
• Share-save scheme.
• Various health benefits.
• Wellbeing support programs.
• Group discounts.
• Cycle to Work Scheme.
• Financial support services.
• And more!

Closing Date: Tuesday 3rd June 2025

Please note that the successful candidate will be subject to a mandatory DBS check as part of onboarding.

Be yourself; we like it that way. We aim to foster a culture of belonging, where inclusion is instinctive. Diversity is our strength and reflects our communities. We care, value everyone, and celebrate uniqueness.

Our core values:

• Be Rock Solid: Build trust and be trusted. Be the one we all rely on.
• Be You: Bring your best every day. Be yourself and make your mark in your unique way.
• Be the Future: Embrace change, drive progress, own the challenge.