Wholesale KYC Operations Policy and Program – Program/Project Manager - Vice President

JPMorganChase; Bournemouth; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global financial services firm is seeking a Vice President-level Program/Project Manager for Wholesale KYC Operations. The role involves driving strategic KYC solutions, ensuring compliance, and enhancing client experiences through innovative initiatives. The ideal candidate will excel in collaboration and possess strong analytical skills.

Qualifications

• Experience in banking, audit, compliance, program management.
• Strong understanding of AML and non-AML onboarding requirements.

Responsibilities

• Lead and manage global KYC/Onboarding initiatives.
• Collaborate with senior management and stakeholders.
• Evaluate and refine KYC/Onboarding processes.

Skills

Analytical Skills

Problem Solving

Communication

Education

Bachelor's Degree

Tools

MS Office

JIRA

Confluence

PowerPoint

Visio

Job description

Wholesale KYC Operations Policy and Program – Program/Project Manager - Vice President

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Job Description

We are seeking a dynamic Vice President-level professional to join our team and support our Global and Asia Pacific (APAC) Franchise Programs. This pivotal role is designed for an innovative leader who excels in driving strategic KYC and onboarding solutions while ensuring compliance with regulatory standards.

As a Wholesale KYC Operations Policy and Program – Program/Project Manager within the KYC team, your key responsibilities will include collaborating with regional and global teams to spearhead innovative KYC and Non-AML initiatives, acting as a strategic liaison among stakeholders, and enhancing KYC programs as a Subject Matter Expert. You will champion innovative solutions to streamline processes and deliver client-centric results.

Reporting to the APAC WKO Policy and Program Manager, this role involves close collaboration with global team members and regional partners in Singapore, Hong Kong, and India.

Job Responsibilities

1. Lead and manage global KYC/Onboarding initiatives, ensuring alignment with regulatory requirements and corporate policies while driving innovative, client-centric solutions including a focus on Data Analytics and AI.
2. Identify opportunities and propose solutions for enhanced client experience and operational efficiencies through smart and safe automation.
3. Oversee the development, implementation, and maintenance of KYC / Onboarding processes and systems.
4. Collaborate with senior management, Compliance, Legal, Technology, and Front & Middle Office stakeholders to ensure seamless communication and alignment on program objectives.
5. Identify, assess, and mitigate risks associated with programs.
6. Develop and implement robust controls to ensure process integrity and effectiveness.
7. Evaluate and refine KYC/Onboarding processes, championing innovation to improve operational efficiency and the client experience.
8. Take ownership and provide leadership in resolving conflicts across multiple global stakeholder groups, ensuring smooth execution of programs and initiatives.

Required Qualifications, Capabilities, And Skills

• A bachelor's degree or equivalent qualification.
• Experience in banking, audit, compliance, program management, and business process reengineering is essential.
• Comprehensive knowledge of various client entity types, such as corporations, banks, and investment managers, along with their managed funds.
• Strong understanding of AML (e.g., global and country-specific due diligence) and non-AML (e.g., legal entity identifiers, global tax forms, and country-specific client classifications) onboarding requirements.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Demonstrated ability to work independently and adhere to deadlines.
• Experience in creating high-quality presentation materials for senior management.
• Excellent communication skills, with the ability to influence stakeholders at all levels.
• Proficiency in MS Office, particularly PowerPoint and Visio, as well as JIRA and Confluence.

Preferred Qualifications, Capabilities, And Skills

• Extensive experience in program or project management, with a focus on KYC or related regulatory areas.
• Project management certifications, such as PMP or PRINCE2, are preferred.
• Knowledge of data analytics, intelligent solutions, and AI is beneficial.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We value diversity and inclusion, and are an equal opportunity employer. We do not discriminate based on protected attributes and provide reasonable accommodations for religious practices, mental health, or physical disabilities. For more information, visit our FAQs about requesting accommodations.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in over 100 countries with strategic advice, capital raising, risk management, and liquidity extension.