Wholesale Customer Success Specialist

Jellycat; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Jellycat is seeking an experienced Customer Service professional to support our UK & EU customers, processing orders and handling enquiries from initial contact to post-delivery care. You will work with sales, logistics and agents to ensure smooth order processing and timely responses while upholding Jellycat's brand tone.

The role requires strong communication, problem solving and a proactive approach to maintain high levels of customer satisfaction.

Qualifications

• 2+ years in a customer facing role, ideally B2B
• Clear communicator (spoken and written)
• Excellent attention to detail and ability to work accurately
• Organised and able to manage multiple priorities under pressure

Responsibilities

• Answering and processing incoming customer requests via phone and email in line with Jellycat’s processes and KPIs
• Processing and managing customer orders
• Proactive relationship building with customers to maximise retention
• Liaising with other departments to ensure fast order processing and post-delivery support
• Supporting product launches and tradeshows when required

Skills

Customer service

Communication

Relationship building

MS Office

Tools

Excel

Word

Outlook

Job description

Jellycat is seeking an experienced Customer Service professional to support our UK & EU customers, processing orders and handling enquiries from initial contact to post-delivery care. You will work with sales, logistics and agents to ensure smooth order processing and timely responses while upholding Jellycat's brand tone.

The role requires strong communication, problem solving and a proactive approach to maintain high levels of customer satisfaction.