French-Speaking Customer Service Advisor – Wholesale

Jellycat; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jellycat is seeking a Customer Service professional to support our UK & EU operations. You will handle orders, respond to inquiries, and liaise with logistics to ensure a smooth customer journey whilst upholding the Jellycat tone.

The role requires fluent French (written and verbal) and a passion for delivering exceptional service. You will be joining a dynamic team focused on accurate order processing, fast responses and proactive relationship management.

Qualifications

• Minimum 2 years experience in a customer-facing role, ideally B2B.
• Experience in working for a luxury brand is desirable but not essential.
• Clear communicator (spoken and written).
• Proven experience maintaining high levels of customer service and relationship building.
• Able to build relationships at all levels with a positive, flexible approach.
• Proactive, resilient and adaptable to change.

Responsibilities

• Answer and process incoming customer requests via phone and email in line with Jellycat’s processes and KPIs.
• Process and manage customer orders.
• Make outgoing calls to customers to achieve satisfactory resolutions.
• Liaise with other departments to ensure fast, effective order processing.
• Proactively develop relationships with new and existing customers to maintain high retention.
• Support product launches and represent the company at tradeshows when needed.
• Ensure customer information is updated on internal systems.
• Send weekly and monthly sales and backorder reports to Regional Sales Managers.

Skills

French fluency

Customer service experience

Communication skills

Relationship building

Problem solving

Multi-tasking

MS Office

Attention to detail

Organisational skills

Reporting

Tools

D365

Zendesk

Excel

Outlook

Job description

Jellycat is seeking a Customer Service professional to support our UK & EU operations. You will handle orders, respond to inquiries, and liaise with logistics to ensure a smooth customer journey whilst upholding the Jellycat tone.

The role requires fluent French (written and verbal) and a passion for delivering exceptional service. You will be joining a dynamic team focused on accurate order processing, fast responses and proactive relationship management.