Wholesale Customer Service Representative, UGG (12 months FTC) - German speaker

Ugg; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the footwear industry is seeking a Wholesale Customer Service Representative for a 12-month contract. The role requires providing superior customer service, managing orders, and having fluency in German and English. Candidates should thrive in a fast-paced environment while being detail-oriented and problem-solvers.

Benefits

27 Days Holidays + Bank Holidays

Generous discounts and perks

Growth and Development opportunities

Hybrid & Flexible Working Environment

Qualifications

• Prior experience as a Customer Service Representative, preferably in footwear/apparel.
• Fluency in German and English, additional European language is welcome.
• Effective communicator with excellent written and verbal skills.

Responsibilities

• Manage the order book and ensure effective customer communication.
• Expedite customer orders and follow up on outstanding orders.
• Provide excellent after-sales service for returns and credits.

Skills

Problem solving

Effective communication

Conflict resolution

Time management

Education

Experience as a Customer Service Representative

Fluency in German and English

Experience in the footwear/apparel industry

Tools

Microsoft applications

Job description

Wholesale Customer Service Representative, UGG (12 months FTC) - German speaker

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

The Role:

As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.

The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in German and English is a requirement for this role.

Please send your CV in English

Your Impact:

• Responsible for all order entry and order modifications for own account base
• Communicate with sales force and customers to ensure smooth operation of order flow
• Expedite customer orders, including keeping them informed of delays or early fulfilment
• Follow up on outstanding orders/availability issues to minimise cancellations
• Liaise with Credit team when necessary on any order held relating to credit issues
• Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
• Report on a daily, weekly and monthly basis to give clear picture of the status of account base

COME AS YOU ARE

We celebrate diversity-of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are:

• You are a problem solver
• An effective communicator with excellent written and verbal skills
• You’re comfortable with conflicts and sees them as opportunities
• You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities

We would Love to Hear from People with:

• Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
• Proficient in Microsoft applications
• Fluency in German and English, additional European language is welcome
• Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities

What We Will Give You:

• 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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